business plan for 2004 - EDP

• Within the scope of the IT infrastructures, the design of
the new local networks for new premises and
enlargement of existing infrastructures and, in the area
of communications, the design of the new connections
and the restructuring of the WAN network of the EDP
Group;
• In the middleware area, the development of the SGD, a
document management product;
• In support of the EDP call centre, management of the
contract with EDP Distribuição calling for the provision
of call centre services and the advance of the project to
interconnect the incident management system with the
call-centre support system;
• In the area of georeferenced solutions, the extension of
the GeoEDP Programme to EDP Valor to manage its
real-estate holdings; and
• In Brazil, the solutions in the georeferenced information
systems and content management systems for
companies of the EDP Group.
Business outside the EDP Group
EDINFOR was particularly active in the Central
Government sector, namely:
• In Social Security, the development of solutions
connected with the introduction of the Social Income,
the question of temporary disability and of the
Administrative Process Code, the Single Current
Account and the implementation of the Social Security
accounting and financial system;
• In the Health sector, a project for waiting lists, a
preliminary project involving the concept of a new
health card, and support to the development of the
Health call centre; and
• In the revision of the Citizens Shop Portal, in the
maintenance of the SAP system of the National
Administration Institute and in the implementation of a
new back-office system for the Madeira Autonomous
region.
In Local Government:
• In the concept and implementation of portals, Internet
pages, back-office systems, and commercial and billing
systems for Local Authorities; and
• In the creation of a municipal data warehouse for
underground infrastructure management for the city of
Lisbon, consolidation of the cartographic cover of
mainland Portugal and its sharing with local
authorities.
In the Banking and Insurance sector:
• In the implementation of e-learning systems,
contracting loans, general scanning and archiving, card
fraud and complaints, and data warehouse
underpinning marketing activity; and
2003 - Annual Report - EDP
• In the implementation of a solution in the field of
medicine at work.
In the utilities sector:
• In the implementation of an automatic system to
receive customer meter readings using the ELAG and
SCGA applications, allowing voice recognition in
addition to keyboard communication;
• In the implementation of commercial and billing
systems for water companies in Portugal and abroad,
the development of e-learning systems for an oil
company and maintenance of management systems
and implementation of new applications for several
electricity companies; and
• In major projects for Electricidade dos Açores (in
partnership with GlobalEDA) and for Electricidade da
Madeira in the georeferenced area.
In the Telecommunications, Media and Post Office sector
the focus is on the concept of an agent commission
system for a postal company and on the development and
implementation of a billing system for a big media
company.
Important activities were also seen in Industry, Services
and Transport, specifically:
• Support to the development of new corporate processes
in the information systems area of a railway company;
and
• Implementation of management and complaints
systems for civil construction companies and of a data
warehouse for a motorway concession company for
traffic control purposes.
In the Hotel and Tourism area, attention is drawn to the
implementation and maintenance of new back and frontoffice
systems for various hotel groups.
With regard to the Commerce and Distribution sectors,
the spotlight is on the implementation of Navision
solutions for several chains of stores, in addition to the
provision of outsourcing and maintenance services.
In almost all the foregoing sectors the provision of
printing services was also of importance (the envelopes
and forms markets) as were the finishing and mailing
services provided by EDINFOR. In the printing area, the
focus is on the increase of envelope exports to Spain and,
in the finishing area, on the improvement of the service
provided to the BCP Group.
On the international market attention is called to:
• The development and implementation of a SAP
information system for the Central Bank of
Mozambique:
• A CRM system in Tunisia for Tunisie Leasing and backoffice,
data-warehousing and planning systems for
Companhia de Electricidade de Macau;