business plan for 2004 - EDP

2003 - Annual Report - EDP
• To consolidate the EDINFOR Group as the sole entity
involved in the provision of integrated services,
creating a single brand for the core business,
consolidating companies and divisions into coherent
business units and organising a commercial and
provision of services platform to co-ordinate the
integrated offer;
• To foster EDINFOR’s activity as a company that
recruits, develops and retains talent, while rebalancing
the skill pyramid through the overhaul and
harmonisation of human resources policies and the
creation of knowledge management mechanisms; and
• To re-evaluate, consolidate and optimise the
international role of the EDINFOR Group though
optimisation of the Brazil units and through a review of
several important initiatives.
Project for a Strategic Partnership
During the second half of 2003 EDP prepared the sale
of a part of the EDINFOR Group’s share capital. This
process, expected to be concluded in 2004, is designed
to provide the EDINFOR Group with a shareholder
base of a more technological nature than at present.
Essentially, EDP wants to ensure that its core systems
continue to be run in the first place by the Group’s
information technology company but that the new
shareholder may be able to provide the company with
growth capacity in this important global market and,
at the same time, focus on:
• EDP’s dedication to its core business;
• Security in critical systems, with the best
performance/price ratio; and
• Autonomous development of EDINFOR, from a
financial and industry standpoint.
In the wake of previous measures dealing with aspects
involving reorganisation and organisational consolidation,
several important measures were taken:
• At the ACE (incorporated joint venture) the initial
number of companies was reduced to four business
clusters each with its distinct but complementary focus;
• At EDINFOR, S.A., important steps were taken in the
optimisation and consolidation of the offer of IT
infrastructure involving the merger of IT-LOG, S.A.,
with the Data Processing Centre. Consolidation also
went ahead of the Finishing Centre and of Copidata,
bringing them together into a single entity;
• Concentration of premises and resources in certain
parts of Lisbon and the start of the back-office merge
and optimisation process, allowing greater recourse to
EDP Valor; and
• A start to the CustomerMoreMore project, an initiative
designed to promote improvement of the relations of
the EDINFOR Group with its customers, EDP in
particular. The project now being implemented
includes six sub-projects that will lead to a new
organisation, new processes and new systems in the
following areas: commercial platform, customer
service, service management, administrative and
financial back office, and information systems.
During 2003 the breakdown of EDINFOR’s operating
revenues by the main groups of companies and sectors of
activity was as follows:
Consulting
2%
Software House
10%
Integration,
Outsourcing
Aplications &
Maintenance
27%
Georeferenced
Solutions
8%
Printing
& Finishing
11%
Note: The gains from the data processing center were agregated to
IT/Log, since both entities have entered into a merger process at the end
of 2003.
Business within the EDP Group
Outsourcing of
IT infrastructures
42%
Major outsourcing contracts were closed with EDP during
2004, establishing a new model of relationship with the
EDP Group companies allowing rationalisation of means
and optimisation of internal processes:
• Revision of outsourcing contracts with EDP connected
with the management of the distributed systems (LAN
and Desktop Management) throughout the Group,
covering a total of some 8500 users across the country;
• Applicational management of the SIAG (Management
Support Information System), development of an
additional application to control R&D projects and
provision of services in the decision-support area. In
quality, provision of support to EDP’s SIAG and SGCD
applications. Emphasis also on the implementation of a
meter-reading system for EDP Distribuição Internet
self-service for its customers;
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