[PDF] Community Development Toolkit - CommDev

Best practice• Negotiations with communities areconducted in good faith.• Communities give feedback about programsthat are being implemented and theirfeedback is incorporated into project design.• Vulnerable groups are included inengagement activities in a distinct manner.Table 14: Sustainability Program Quality Benchmark Matrix continuedStakeholder engagementIneffective practice Neutral practice Good practice• A process that is onlyresponsive (passive),i.e. a company engagesonly when there is aproblem, such as acommunity protest,negative press orNGO pressures.• There are regular, ongoing meetings withstakeholders (communities, local NGOs, localgovernments).• Engagement with a long-term view.• Company-hired qualified community liaisonstaff.• An ad hoc approach.• Engagement withcommunities isconducted on thecompany’s premises.• In cases where local communities lackexperience in organizing themselves and/orin public consultation processes, the companyfacilitates capacity-building activities.• The company ensures that local benefits areunderstood by local stakeholders.• Expectations are effectively managed andthe company is very clear about who losesand who wins.• There are programs targeting “have-nots”,people who do not benefit from the project,that help create opportunities for them.➜Community Development Toolkit117