[PDF] Community Development Toolkit - CommDev

Table 14: Sustainability Program Quality Benchmark Matrix continuedGrievance mechanismIneffective practice Neutral practice Good practiceBest practice• There is a grievances specialist available toreceive grievances and co-ordinate efforts toredress those grievances through theappropriate channels, taking into considerationany customary and traditional methods ofdispute resolution within the affected community.Monitoring and evaluationThis topic addresses issues of having an established monitoring and evaluation (M&E) system that systematically tracks outcomes and impacts ofprojects. The aim is to have stakeholder involvement in project monitoring and in defining the vision of success.Ineffective practice Neutral practice Good practiceBest practice• There is a nascentM&E system in place.• No baseline data iscollected.• Targets are not specificand measurable.• There is no budget forM&E nor anydesignated person incharge of the process.• There is a basicM&E system inplace, focusing onactivity indicators.• There is a clear M&E system and plan foreach program.• The M&E framework captures mainlyoutcomes, but neglects impact.• There is a budget for M&E activities.• There is a designated person responsible forthe M&E process.• The M&E system includes outcomes andimpact indicators.• The indicators have been developed inco-operation with relevant stakeholders;there is a shared vision of success.• Affected populations are included in impactmonitoring.• Stakeholders’ feedback and perceptions feedinto project design.• There is annual reporting against keyperformance indicators.• The M&E report is externally assured.Community Development Toolkit119