[PDF] Community Development Toolkit - CommDev

Goal Attainment Scaling20continuedTable 23: GAS sheet for assessing the engagement programGAS scoreGoalEngagement program leads to a mutually beneficialrelationship between company and local stakeholdersQuestion: Is the engagement program developing agood relationship between the company and localcommunities?Score (n=60)CompanyGovernmentNGOsCommunitiesMONITORING AND EVALUATION TOOLS(1)The engagement program is poorly regarded with thelevel of contact between the parties being low andineffective.0032(2)The engagement program is regarded as generally wellrun, in that contacts are friendly but are not progressingfar in establishing a sound relationship.1175(3)The engagement process is developing the basis for asound and fruitful relationship between the parties.6855(4)The engagement process has evolved into a solidrelationship, based on mutual trust, open exchange ofissues and ideas and a shared framework of interests.7503(5)The relationship between the parties has beenformalized and is recognized as very important by bothparties.1100In the graphic representation (Figure 11),you can see that most scores are aroundthe middle, which means the program hasattained its goal for building a goodrelationship. The highest ratings came fromthe government and company people, andthe lowest from NGOs with middling scoresfrom the communities. The scores couldbe agglomerated, to give a raw score of howmany people rated the program as havingobtained its objective, but is most usefulwhen stakeholder group scores are keptseparate.This example shows the results of only onequestion asked about a program, but aseries of questions or objectives could beevaluated in just the same way, and repeatedat intervals, as part of a regular monitoringprocess that can continue even after themine has ceased operations, as part of apost-closure monitoring program. If lowscores or wide discrepancies in scores areobserved from different stakeholder groups,this should be taken as an indication that theprogram is not meeting the expectations ofcertain stakeholders. Corrective actionCommunity Development Toolkit199