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14Community Development AgreementscontinuedMANAGEMENT TOOLS160 Community Development Toolkit
Management Systems15DescriptionIntegrated community developmentmanagement systems can help communitydevelopment personnel manage theactivities required to implement successfulcommunity development programs.An integrated management system willnormally entail a set of policies andprocedures, registers of training, astakeholder database, a complaintsregister, a commitments register andreporting frameworks. These can be inhard copy or, more typically, in electronicformats. 40Integrating community developmentmanagement with the managementprocesses of the rest of the mine andcompany may involve participation inproject- and corporation-wide committees,communication throughout the companyand with external stakeholders, andreporting. The essential element is for thecommunity development team to activelyengage across the board within thecompany, however it may be structured.PurposeDevelopment and implementation of anintegrated management system ensures thatcommunity development activities apply the“plan, do, check, act” process common toISO standards. Management systems addrigour to processes that you may alreadyhave been undertaking through formalizingexisting processes and allowing them tobe audited.When to use this toolAn integrated management system shouldalways be used. It should be established asearly as possible in the life of a mining andmetals project, used daily, maintainedcontinuously, monitored regularly andrevised and improved as needed. Quarterlyreviewing and annual updating/upgrading ofthe system should be sufficient to ensurethat it is kept in good working order.How to use this toolThe explanation below details thefundamental aspects of an integratedcommunity development managementsystem.MANAGEMENT TOOLSSTEP 1Using the knowledge base of your localand regional communities (tool 11 SocialBaseline Study) and other stakeholders(tool 1 Stakeholder Identification), and thecommunity development vision of yourdepartment (tool 6 Strategic PlanningFramework), produce policies to supportthis approach.40 Though this list is not exhaustive, some electronic systems that companies may wish to consider are Borealis(www.boreal-is.com), SQL (www.sqleffects.com) and Q-Pulse (www.q-pulse.com).Community Development Toolkit161
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A set of 20 revised andupdated tool
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PrefaceBackground to the projectTar
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IntroductioncontinuedINTRODUCTIONTh
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IntroductioncontinuedINTRODUCTIONTa
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➜Table 2: Community development t
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MINING AND COMMUNITYDEVELOPMENTGoal
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Mining and community developmentThe
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Mining and community developmentcon
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The tools provide practicalguidance
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Community development toolsUsing th
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CASE STUDYEarly participatory plann
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Community development toolscontinue
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The central set of activitiesthat u
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Relationships toolsTOOL 1TOOL 2TOOL
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Stakeholder Identification1Descript
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Stakeholder Identification1continue
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Stakeholder Identification1continue
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CASE STUDY continuedStakeholder map
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Stakeholder Analysis2DescriptionOnc
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Stakeholder Analysis2continuedTable
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Consultation Matrix3DescriptionTher
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Consultation Matrix3continuedSTEP 1
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CASE STUDYPre-operational implement
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Partnership Assessment4DescriptionT
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Partnership Assessment4continuedPur
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Etc.VocationaleducationChildmalnutr
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Partnership Assessment4continuedSTE
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CASE STUDY continuedStrengthening c
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Grievance Mechanism 275DescriptionA
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Grievance Mechanism5continuedIn add
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Grievance Mechanism5continuedSTEP 5
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CASE STUDYSetting up an independent
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Planning tools are used forplanning
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Planning toolsTOOL 6Strategic Plann
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Strategic Planning6FrameworkDescrip
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Strategic Planning Framework6contin
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Community Mapping7DescriptionA comm
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Community Mapping7continuedFigure 6
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Institutional Analysis8DescriptionI
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Institutional Analysis8continuedFig
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Development Opportunity9RankingDesc
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Development Opportunity Ranking9con
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Table 11: Participatory assessment
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Development Opportunity Ranking9con
Page 109 and 110: Financial Valuation Tool10Sustainab
Page 111 and 112: Not applicable/do not know➜Table
Page 113 and 114: Not applicable/do not know➜Table
Page 115 and 116: Financial Valuation Tool10Sustainab
Page 117 and 118: Best practice• Negotiations with
Page 119 and 120: Table 14: Sustainability Program Qu
Page 121 and 122: CASE STUDY continuedFinancial Valua
Page 123 and 124: These tools help people tounderstan
Page 125 and 126: Assessment toolsTOOL 11Social Basel
Page 127 and 128: Social Baseline Study11DescriptionT
Page 129 and 130: Social Baseline Study11continuedWhe
Page 131 and 132: CASE STUDYExample of a social basel
Page 133 and 134: Social Impact and12Opportunities As
Page 141 and 142: CASE STUDYContributing to community
Page 145 and 146: Competencies Assessment13Descriptio
Page 147 and 148: Competencies Assessment13continuedH
Page 149 and 150: An example for a person or organiza
Page 151 and 152: Methods and approaches formitigatin
Page 153 and 154: Management toolsTOOL 14TOOL 15TOOL
Page 155 and 156: Community Development14AgreementsDe
Page 157 and 158: Community Development Agreements14c
Page 159: Community Development Agreements14c
Page 163 and 164: CASE STUDYIncorporating impact asse
Page 165 and 166: Community Action Plans16Description
Page 167 and 168: Community Action Plans16continuedHo
Page 169 and 170: CAPs from adjoining communities may
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Page 173 and 174: Local Economic Investment17Descript
Page 175 and 176: Local Economic Investment17continue
Page 177 and 178: CASE STUDY continuedAssisting growt
Page 179 and 180: Resettlement Planning18DescriptionT
Page 181 and 182: Resettlement Planning18continuedThe
Page 183 and 184: CASE STUDY continuedManaging the im
Page 185 and 186: How to monitor and evaluatecommunit
Page 187 and 188: Monitoring and evaluation toolsTOOL
Page 189 and 190: Monitoring and evaluation toolscont
Page 191 and 192: Indicator Development19DescriptionE
Page 193 and 194: Indicator Development19continuedSTE
Page 195 and 196: Indicator Development19continuedTab
Page 197 and 198: Goal Attainment Scaling20Descriptio
Page 199 and 200: Goal Attainment Scaling20continuedT
Page 201 and 202: GLOSSARY AND REFERENCES
Page 203 and 204: GlossaryAArbitration A process in w
Page 205 and 206: GlossarycontinuedGGender The social
Page 207 and 208: GlossarycontinuedParticipatory Rura
Page 209 and 210: GlossarycontinuedStrategic planning
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Referenced sourcesGeneral reading -
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Referenced sourcescontinuedWorld Ba
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Referenced sourcescontinuedICMM. 20
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Referenced sourcescontinuedVarious
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Referenced sourcescontinuedStakehol
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DisclaimerThis publication contains
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