Creating-entrepreneurial-mindset

Evaluation of the employee development system• In certain circumstances, the transformation of human resources policies due tochanges in business strategy, change management and other processes.Perspectives on measuring of human resource development systems successfulnessare differing. F. Hronik (2007, p.190) says: „It is not enough that training or developmentprogram teaches ability of program graduates to transfer knowledge and skills intheir own work. It is essential that this knowledge transfer to graduate has to bringvalue to the customer and displays in economic results of the company. Measurementthe return on this investment is one of the hardest to realize."D. L. Kirkpatrick (1998) based his study on four levels of evaluating developmentprograms:1. Response: collecting feedback of participants, which assesses development programand planning actions for their improvement,2. Learning: observing what has participants learned, and what knowledge, skills andattitudes they acquired,3. Behavior: measured as change in behavior of participants after returning to theirworkplace,4. Results: evaluating how has changed work outputs of participants after completionof the development program.Fig. 1. Kirkpatrick’s and Phillips’s modelSource: available on This methodology was followed by J. Phillips (2007), who had completed the abovedescribed levels of HR development programs evaluation with indicator of ROI (Returnon Investments) human resources. The reason is that it is now necessary to compareimplemented instruments of human resource management with the resultsachieved by indicators of corporate success.In the current research literature there are identified two distinct approaches of humanresources development evaluation - Kirkpatrick’s model and alternative approacheson evaluation of human resources development. There is also certain relationshipbetween human resource development evaluations and management decision making.The four-level model is an important framework, if for nothing else, to help understandthe role of evaluation and ways how to think about measurement of human resource84