13.07.2015 Views

ANNUAL REPORT 2008 - Polymer Bank Notes of the World

ANNUAL REPORT 2008 - Polymer Bank Notes of the World

ANNUAL REPORT 2008 - Polymer Bank Notes of the World

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

standards by individual Eurosystem central banks(<strong>the</strong> Eurosystem service providers). The ECBperforms an overall coordination role, ensuring<strong>the</strong> smooth functioning <strong>of</strong> <strong>the</strong> framework. Thenumber <strong>of</strong> customers maintaining a businessrelationship with <strong>the</strong> Eurosystem remainedstable over <strong>2008</strong>. With respect to <strong>the</strong> services<strong>the</strong>mselves, <strong>the</strong>re was a sizeable increase incustomers’ total cash balances and securitiesholdings, particularly in <strong>the</strong> second part <strong>of</strong> <strong>the</strong>year. Following a customer satisfaction surveycarried out in 2007, which confirmed customers’overall satisfaction, <strong>the</strong> Eurosystem commencedwork in <strong>2008</strong> to fur<strong>the</strong>r enhance <strong>the</strong> range <strong>of</strong>services available under <strong>the</strong> framework and <strong>the</strong>quality <strong>of</strong> service <strong>of</strong>fered.ECBAnnual Report<strong>2008</strong>135

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!