Evaluating User Experience in Games: Concepts and Methods - Lirmm

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Chapter 12 Beyond the Gamepad: HCI and Game Controller Design and Evaluation Michael Brown, Aidan Kehoe, Jurek Kirakowski, and Ian Pitt Abstract In recent years, there has been an increasing amount of computer gamefocused HCI research, but the impact of controller-related issues on user experience remains relatively unexplored. In this chapter, we highlight the limitations of current practices with respect to designing support for both standard and innovative controllers in games. We proceed to explore the use of McNamara and Kirakowski’s (2006) theoretical framework of interaction in order to better design and evaluate controller usage in games. Finally, we will present the findings of a case study applying this model to the evaluation and comparison of three different game control techniques: gamepad, keyboard, and force feedback steering wheel. This study highlights not only the need for greater understanding of user experience with game controllers, but also the need for parallel research of both functionality and usability in order to understand the interaction as a whole. 12.1 Introduction Over its brief history, human–computer interaction (HCI) has developed a multitude of techniques for measuring and evaluating user experience with technology (Kirakowski and Corbet 1993, Nielsen 1993, Rubin 1994, ISO 1998a, Brown 2008). Many of the design considerations and usability issues that arise in game software are significantly different from those encountered in other software genres. For example, a game that allows a player to complete quests quickly and easily might score highly with respect to ISO 9241-11 (1998b) software efficiency and effectiveness measures, but it would probably rate very low with respect to user satisfaction because of the lack of challenge. As a result, in recent years we have seen the emergence of HCI research focused on computer games, addressing the unique M. Brown (B) People and Technology Research Group, Department of Applied Psychology, University College Cork, Cork, Ireland e-mail: mab@campus.ie R. Bernhaupt (ed.), Evaluating User Experience in Games, Human-Computer Interaction Series, DOI 10.1007/978-1-84882-963-3_12, C○ Springer-Verlag London Limited 2010 209
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Human-Computer Interaction Series E
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Regina Bernhaupt Editor Evaluating
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For Philippe
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viii Foreword Chapter 3, Presence I
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x Foreword personality which evolve
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Contents Part I Introduction to Eva
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Contributors Regina Bernhaupt IRIT,
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Contributors xvii Manfred Tscheligi
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xx About the Authors Emily Brown is
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xxiv About the Authors Christina Ko
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Chapter 1 User Experience Evaluatio
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1 User Experience Evaluation in Ent
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1 User Experience Evaluation in Ent
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Chapter 2 Enabling Social Play: A F
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2 Enabling Social Play 13 It is als
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2 Enabling Social Play 17 for playe
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Chapter 3 Presence, Involvement, an
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Chapter 6 Investigating Experiences
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150 K. Poels et al. in games. This
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