Evaluating User Experience in Games: Concepts and Methods - Lirmm

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222 M. Brown et al. Table 12.7 Content analysis of steering wheel comments Steering wheel categories Positive comments Negative comments Total Sensitivity 3 9 12 Feedback 7 4 11 Easy to pick up 7 4 11 Realism 9 2 11 Physical characteristics 4 3 7 Learning potential 1 3 4 Miscellaneous 0 1 1 Total 31 26 57 Comments in the Feedback category discuss the force feedback produced when using the steering wheel. For example: “The motion of the wheel when on rough terrain (vibration) added to the experience of crashing.” (Subject 6, positive) “The vibrations of the wheel were a nice effect in making it seem like you were really on the terrain, like the grass.” (Subject 12, positive) “The motion/vibration of the wheel often made turning the wheel very difficult – it moved a lot less smoothly” (Subject 6, negative). Again, the comments in this category are both positive and negative. The positive comments show an appreciation of the fun and realism that force feedbacks add to the interaction, while the negative comments mention situations where it got in the way of playing the game. This shows the care with which innovative controller features should be applied so that they add to the game experience without getting in the way of the basic features of the game, in this example steering. The Easy to pick up comments mention instances where this control system was or wasn’t easy to pick up and use. Some subjects found the familiar steering wheel and pedals provided an intuitive control system, but for others the reproduction of driving conditions was not accurate enough to make it easy to pick up. For example: “Using a steering wheel is quite intuitive; it’s obvious how it works.” (Subject 6, positive) “The accelerator and brake pedals were awkward to use at first and I never really got comfortable with them.” (Subject 3, negative) The Realism category produced the most positive comments for the steering wheel, with only two negative comments from 11. These comments mainly praise the realism of this control method, and two of the comments call for even more realism. For example: “The wheel combined with the pedals made it seem like a very realistic driving system.” (Subject 6, positive) “Steering wheel only had half turn each way rather than the 1.5 as I am used to when driving.” (Subject 8, negative)
12 Beyond the Gamepad 223 Table 12.8 Content analysis of keyboard comments Keyboard/categories Positive comments Negative comments Total Ease of use 10 3 13 Sensitivity 3 8 11 Physical characteristics 5 6 11 Realism 0 3 3 Comfort 0 2 2 Feedback 0 2 2 Familiarity 2 0 2 Total 20 24 44 Table 12.8 shows the results of the content analysis of the keyboard comments. It is worth noting that this is the only control method that received more negative comments than positive ones. The categories that contain the most comments and are the focus of the evaluation are Ease of use, Sensitivity, and Physical characteristics. The Ease of use category contains comments discussing how easy the keyboard was to use. Most of these are positive comments focusing on the simplicity of the interface, but some mention the limited control that is afforded by keyboard control. For example: “Actions didn’t translate well to game. Even though controls are simple, car was difficult to control and judge.” (Subject 7, negative). The category containing the most negative remarks was Sensitivity, which contained comments relating to the binary nature of the keyboard input. A few comments praised this as easy to use, while most of them criticized the lack of sensitivity. For example: “Easier to make incremental adjustments during steering.” (Subject 2, positive) “Breaking was instantaneous, I had no control over slowing down, it was stop or nothing.” (Subject 3, negative) Comments in the Physical characteristics category discuss the implication of the physical layout of the keyboard, either praising the localized controls or criticizing it for being cramped. For example: “Small choice space-i.e. arrow keys within easy range of fingers” (Subject 2, positive) “Spacing of input keys is a small bit cramped.” (Subject 9, Negative) Table 12.9 shows the results of the content analysis of the gamepad comments and reveals that the comments in this category are more evenly spread across the categories produced; this suggests that there were not any aspects of the interaction that were experienced by all the users. The categories that contain the most comments are Comfort, Learnable, Sensitivity, Personal preference, and Ease of use.
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Human-Computer Interaction Series E
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Regina Bernhaupt Editor Evaluating
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For Philippe
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viii Foreword Chapter 3, Presence I
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x Foreword personality which evolve
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Contents Part I Introduction to Eva
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Contributors Regina Bernhaupt IRIT,
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Contributors xvii Manfred Tscheligi
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xx About the Authors Emily Brown is
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xxii About the Authors a post-docto
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xxiv About the Authors Christina Ko
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xxvi About the Authors MIT Media La
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xxviii About the Authors Theft Auto
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Chapter 1 User Experience Evaluatio
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1 User Experience Evaluation in Ent
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1 User Experience Evaluation in Ent
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Chapter 2 Enabling Social Play: A F
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2 Enabling Social Play 13 It is als
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2 Enabling Social Play 15 observati
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2 Enabling Social Play 17 for playe
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Chapter 3 Presence, Involvement, an
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84 E. Brown At this point, there is
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86 E. Brown Game developers have be
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Chapter 6 Investigating Experiences
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150 K. Poels et al. in games. This
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10 Evaluating User Experience Facto
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