Evaluating User Experience in Games: Concepts and Methods - Lirmm

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244 C. Koeffel et al. Virtual Interface Table 13.1 (continued) No. Heuristic Source 17 “The game play should not require the player to fulfil boring tasks” 18 “The game mechanics should feel natural and have correct weight and momentum.” Furthermore, they should be appropriate for the situation the user is facing 19 “The player should be able to identify game elements such as avatars, enemies, obstacles, power-ups, threats or opportunities.” The objects “should stand out, even for players with bad eyesight or colour blindness and should not easily be misinterpreted”. Furthermore, the objects “should look like what they are for” 20 The “acoustic and visual effects should arouse interest” and provide meaningful feedback at the right time. Hence, the effects should give feedback to create a challenging and exciting interaction and involve the player by creating emotions. The feedback should be given immediately to the user’s action 21 The interface should be “consistent in control, colour, typography and dialogue design” (e.g., large blocks of text should be avoided, no abbreviations) and “as non-intrusive as possible” 22 The player should not have to “count resources like bullets, life”, score, points and ammunition. This “relevant information should be displayed and the critical information should stand out”. Irrelevant information should be left out. The user should be provided enough information to recognise her status and to make proper decisions. Excessive micromanagement by the user should be avoided 23 The menu should be “intuitive and the meanings obvious” and “perceived as a part of the game” (Koivisto and Korhonen 2006) (Federoff 2002, Pinelle et al. 2008) (Koivisto and Korhonen 2006, Schaffer 2007, Pinelle et al. 2008) (Federoff 2002, Desurvire et al. 2004, Röcker and Haar 2006) (Federoff 2002, Desurvire et al. 2004, Schaffer 2007) (Federoff 2002, Desurvire et al. 2004, Schaffer 2007, Pinelle et al. 2008) (Desurvire et al. 2004, Schaffer 2007)
13 Using Heuristics to Evaluate the Overall User Experience 245 Table 13.1 (continued) No. Heuristic Source 24 “The player should know where she is on the mini-map if there is one and should not have to memorise the level design” 25 The player “should be able to save the games in different states” (applies to non-arcade-like games) and be able to “easily turn the game off and on” 26 “The first player action is obvious and should result in immediate positive feedback” 27 Input methods should be easy to manage and have an appropriate level of sensitivity and responsiveness. The input methods should allow customisation concern the mappings 28 The visual representation (i.e., the views) should allow the user to have a clear, unobstructed view of the area and of all visual information that is tied to the location 29 The game should allow for an appropriate level of customisation concerning different aspects 13.6.1 Video Game Heuristics (Schaffer 2007) (Federoff 2002, Desurvire et al. 2004, Röcker and Haar 2006) (Desurvire et al. 2004) (Schaffer 2007, Pinelle et al. 2008) (Pinelle et al. 2008) (Pinelle et al. 2008) In Section 13.4, existing heuristics for video games have been summarised and criticised. As mentioned before, our heuristics for video games are literature based and derive from work and research by Nielsen and Molich (1990), Federoff (2002), Desurvire et al.( 2004), Sweetser and Wyeth (2005), Koivisto and Korhonen (2006), Röcker and Haar (2006), Schaffer (2007) and Pinelle et al. (2008). These heuristics do therefore originate in the field of usability. The major part of the heuristics introduced in Section 13.4 is also part of the approach introduced in Sweetser and Wyeth (2005). Nevertheless, it is their main goal to establish a method to measure the state of flow that a game offers to the player. Moreover, they set usability equal to user experience, which has proven to be a different concept (see Section 13.4). Furthermore, they only have applied their heuristics to the area of real-time strategy games, whereas we seek to generate a set of heuristics that are applicable to multiple game genres. The previously presented heuristics do focus not only on usability but also on playability, fun and enjoyment–factors closely connected to user experience. In their work, Pinelle et al. focus solely on usability issues (Pinelle et al. 2008). Through
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Human-Computer Interaction Series E
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Regina Bernhaupt Editor Evaluating
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For Philippe
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viii Foreword Chapter 3, Presence I
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x Foreword personality which evolve
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Contents Part I Introduction to Eva
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Contributors Regina Bernhaupt IRIT,
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Contributors xvii Manfred Tscheligi
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xx About the Authors Emily Brown is
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Chapter 1 User Experience Evaluatio
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Chapter 2 Enabling Social Play: A F
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