Evaluating User Experience in Games: Concepts and Methods - Lirmm

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Chapter 13 Using Heuristics to Evaluate the Overall User Experience of Video Games and Advanced Interaction Games Christina Koeffel, Wolfgang Hochleitner, Jakob Leitner, Michael Haller, Arjan Geven, and Manfred Tscheligi Abstract This chapter describes an approach to evaluating user experience in video games and advanced interaction games (tabletop games) by using heuristics. We provide a short overview of computer games with a focus on advanced interaction games and explain the concept of user-centred design for games. Furthermore, we describe the history of heuristics for video games and the role of user experience of games in general. We propose a framework consisting of three sets of heuristics (game play/game story, virtual interface and tabletop specific) to detect the most critical issues in video games as well as advanced interaction games. To assess its applicability, we compare the results of expert evaluations of five current games with the user experience-based ratings of various game review sites. In the conclusion, we provide an outlook on possible extensions of our approach. 13.1 Introduction The computer games industry has remarkably increased in importance over the last years (ESA 2008). The number of units sold climbs up steadily, and video games have changed from being a product for a small minority to a widely used and accepted medium. The expanding game market also opens the door for a series of research-related activities. Especially the term user experience (UX) has become increasingly important. Researchers and human-computer interaction (HCI) experts want to find out how computer gamers experience the game situation (Clarke and Duimering 2006), and the industry is interested in finding ways to measure the user experience and to interpret the collected data (e.g. to acquire new target groups). The evaluation of the user’s experience and the closely connected user-centred development of video games have been addressed in numerous publications (cf. Marsh et al. C. Koeffel (B) Center for Usability Research and Engineering, Vienna, Austria e-mail: christina@c-na.net R. Bernhaupt (ed.), Evaluating User Experience in Games, Human-Computer Interaction Series, DOI 10.1007/978-1-84882-963-3_13, C○ Springer-Verlag London Limited 2010 233
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Human-Computer Interaction Series E
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Regina Bernhaupt Editor Evaluating
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For Philippe
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viii Foreword Chapter 3, Presence I
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x Foreword personality which evolve
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Contents Part I Introduction to Eva
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Contributors Regina Bernhaupt IRIT,
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Contributors xvii Manfred Tscheligi
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xx About the Authors Emily Brown is
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xxiv About the Authors Christina Ko
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Chapter 1 User Experience Evaluatio
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1 User Experience Evaluation in Ent
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1 User Experience Evaluation in Ent
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Chapter 2 Enabling Social Play: A F
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Chapter 3 Presence, Involvement, an
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