Evaluating User Experience in Games: Concepts and Methods - Lirmm

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About the Authors xxv fun and efficient by integrating ludic aspects, and, conversely, how to make games more instructive, even enlightening, by integrating learning principles; the impacts of videogames on quality of life; and finally the development of user-centered methodologies, in particular language patterns, scenarios, experience sampling methods, and semantic differentials. He now leads design, research, and consulting activities in the game design community with his company Ludosys. Martin Maheux-Lessard, MSc., works as a user-research specialist at Ubisoft Montreal. Within the GamesLab, his job is to coordinate user-research activities such as focus groups, benchmarks, and playtests. He also offers coaching and support to development teams for early prototype testing, with people from the target audience. Before joining Ubisoft, Martin was a student at the University of Montreal, where he received the Faculty’s first master’s degree related to the design of videogames. The case study presented within this chapter showcases many facets of the work he submitted for his master’s thesis, which was led under the direction of Professor Philippe Lemay. Martin also holds a bachelor’s degree in Industrial Design, where he developed an interest for ergonomics and user-centered design methodologies. As a student, Martin worked as a research assistant on various virtual reality projects and as a teaching assistant for two design-related courses. He also worked as a tester for the mobile division of Electronics Arts in Montreal. Graham McAllister is a senior lecturer in Human–Computer Interaction at the University of Sussex, United Kingdom. His research is in the area of designing new methods to evaluate the usability and user experience of video games. Graham is also the director of Vertical Slice, the United Kingdom’s first company to focus entirely on the area of video games usability and user experience. Their studios are based in Brighton and feature facilities in which the interaction between players and video games can be observed, captured, and analyzed. Previous to joining the University of Sussex, Graham was a lecturer in Music Technology at the Sonic Arts Research Centre (SARC) at Queen’s University Belfast, Northern Ireland. At SARC, his research focused on multimodal technology, in particular how the senses of sound and touch can be used to enhance, or replace, visuals for games and other digital environments. In 2006, he completed a 3-month industrial secondment at Unity Technologies, makers of the game creation tool Unity based in Copenhagen, Denmark. During his placement, he was able to explore usability and user experience of video games from a different perspective that of the technology which creates games themselves. Graham has a Ph.D. in Computer Science (Computer Graphics) and a B.Eng. in Software Engineering. Florian ‘Floyd’ Mueller is researching Exertion Interfaces – computer interfaces that require physical effort – in the Department of Information Systems at the University of Melbourne, Australia. Floyd has degrees in Digital Media from Germany, in Multimedia from Australia, and in Media Arts and Sciences from the
xxvi About the Authors MIT Media Lab, USA. He has extensive work experience from the USA, Australia, Ireland, and Germany, where he worked for industry and research companies such as Virtual Artists, Xerox PARC, FX Palo Alto Laboratory, MIT, and Media Lab Europe. Prior to joining the University of Melbourne, he was a principal scientist at CSIRO, where he led the “Connecting People” group with 12 staff, researching the future of human connectedness. Floyd received several awards for the games he designed, including being short listed for the European Innovative Games Award. He published for the major human–computer interaction conferences (CHI, Siggraph) and exhibited his work at Wired’s NextFest. He is also interested in the business side of bringing research advances into the real world and was semi-finalist of MIT’s 50K entrepreneurship competition. Floyd received several prestigious scholarships to conduct research in the USA and Australia. He is also a fellow with Distance Lab, UK, and London Knowledge Lab, UK, and a Microsoft Research Asia Fellow in China as well as a Fulbright scholar with Stanford University, USA (http://exertioninterfaces.com). Professor Göte Nyman is the leader of the Psychology of Evolving Media and Technology research group (POEM). He has a specific interest within the scope of research group, which is to understand complex human experiences related to the use of future digital technologies and media environments in various areas of life, e.g., communication, entertainment, and collaborative work. In studying human experiential phenomena, POEM focuses on media and material with real or real-like contents, such as magazines, games, photographs, videos, and movies. Focused psychological methodology is applied for these new technologies and media environments. This includes both qualitative and quantitative data collection as well as psychometric methods to analyze both linear and nonlinear multivariate data. Ian Pitt lectures in Usability Engineering and Multimedia at UCC. He took his DPhil at the University of York, United Kingdom, then spent a year as a postdoctoral research fellow at Otto-von-Guericke University, Magdeburg, Germany, before moving to Cork in 1997. His research interests include the use of speech and nonspeech sound in human–machine interfaces. Karolien Poels is an assistant professor of Strategic Communication at the University of Antwerp (Belgium), specializing in consumer psychology and digital gaming research. She has an M.A. in Communication Studies and a Ph.D. in Social Sciences (both from Ghent University). She previously worked as a post doc researcher at the Human Technology Interaction Group of Eindhoven University of Technology (March 2007–September 2009) where she was involved in the FUGAproject (EU-FP6, NEST). Karolien has a proven record of interdisciplinary and multi-method research. Her doctoral dissertation focused on the role of emotions in advertising and mainly discussed how understanding emotions can contribute to better insights into how advertising works. This work was very interdisciplinary in nature, combining insights from communication sciences, marketing, social
Page 2 and 3: Human-Computer Interaction Series E
Page 4 and 5: Regina Bernhaupt Editor Evaluating
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Page 9 and 10: viii Foreword Chapter 3, Presence I
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Page 14 and 15: Contents Part I Introduction to Eva
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Chapter 6 Investigating Experiences
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Index A Advanced interaction games,
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