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QAISER AMIN

PERFECT PHRASES FOR BUSINESS, BUSINESS STRATEGIES,

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Delivering the Power<br />

promise any results except stemming the sales losses we<br />

have suffered.<br />

Conservative or hostile needs to hear: Everyone will be<br />

pleased with the financials.<br />

This strategy dramatically turns our problem into a profit<br />

opportunity. We will be able to produce a three-month<br />

payback period by resolving the problems of the product<br />

auction Web site with increased advertising. We also<br />

expect to increase sales of our services on the site by<br />

15 percent, increasing annual profits a minimum of (state<br />

amount). The results are far better than anyone expected<br />

when the problem first came to light and we have received<br />

enthusiastic support from all the field managers.<br />

Improving Performance<br />

Higher management wants to hear: The project has great<br />

returns with low risk.<br />

The project has a 25 percent return on its investment. We<br />

feel the return numbers are solid with little risks because<br />

our two major distributors have both reported that, with<br />

these improvements, they will be able to increase<br />

business with us.<br />

Action-oriented needs to hear: Good returns; improvements<br />

can be in place quickly; project has side benefits.<br />

This project will have a one-year payback period and we<br />

can start initiating phase one in three weeks. This<br />

improvement will also help position us as a player in the<br />

manufacturing software market which will help pave the<br />

way when we introduce our two new products next year.<br />

127

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