AH ANNUAL REPORT 2018

April 2017 to March 2018
120
100
80
60
82
93
95
99
99
100 98 98
97
78 75
69
Children
Young People
Carers
40
20
0
Patients and
Families Will
Have Received
Information
Enabling Them to
Make Choices
Patients and
Families Will Be
Treated With
Respect
Patients Will
Engage in Play
and Learning
(Satisfaction With
Resources)
Friends and
Family Test
The following table shows the response from patients
and families to the Family & Friends Test.
Patient Feedback
Questions
Friends and Family Test
(How likely are you to
recommend our hospital
to friends and family
if they needed similar
care?)
Total
Responses
5,138
Total
Responding
Positively
5,019
(98.0%)
C. Journey to the Stars – Ward
Accreditation Scheme
The Journey
to the STARs
– Ward
Accreditation
Scheme is a
quality and
safety audit tool
designed to
give assurance of standards of practice by measuring
the quality of care delivered by wards and department
teams.
The assessment tools explore aspects of patient care
and service delivery using the CQC key lines of enquiry
as each of the standards. The audit process involves
talking to the ward or department manager, talking to
patients and families, talking to staff, reviewing patient
records, observing practice and the environment.
The auditors include clinical and non-clinical staff
from across the organisation. The assessment tools
have been modified for other departments so that
all inpatient wards, day case wards, Emergency and
Outpatient departments can be audited.
It is considered by the Trust to be important to use the
assessment tool to reward the wards / departments’
hard work, hence the use of a rating system, i.e. a
White, Bronze, Silver or Gold award would be given to
wards depending on the outcome of the audit and this
will also determine when the ward or department will be
re-audited.
Alder Hey Children’s NHS Foundation Trust 117
Annual Report & Accounts 2017/18