AH ANNUAL REPORT 2018

PART 2: PRIORITIES FOR IMPROVEMENT AND
STATEMENTS OF ASSURANCE FROM THE BOARD
2.1 PRIORITIES FOR
IMPROVEMENT
This section of the report describes an overview of
the Trust’s plans for continuous quality improvement
and specifically details the key quality improvement
priorities for 2018/19, including the rationale for
selection of the priorities.
2.1.1 Priorities for Improvement in
2018/19
The Trust’s five year quality strategy, ‘Inspiring Quality’,
maintains a strong focus on patient safety, patient
experience and clinical effectiveness, plus recognises
the significance of staff health and wellbeing and our
environment in supporting the delivery of a high quality
service.
The past year has included a refresh of the quality
strategy with a view to further strengthening our
approach to quality improvement. In doing so we have
examined our performance over the past three years
in which we adopted the Sign up to Safety pledge and
delivered significant improvements in incident reporting,
medication errors and hospital acquired infections. We
will maintain a strong focus on these areas for further
improvement in 2018/19. We have also consulted with
our key stakeholders to gain their views on where our
quality improvement efforts should lie in the coming
year. This included discussions within the Trust through
the Clinical Quality Assurance Committee (CQAC),
Operational Delivery Group (ODG) and Divisional
teams, as well as discussions with the Children &
Young People’s Forum, Parents’ Forum, Council of
Governors and Healthwatch organisations. A draft
Quality Improvement Plan was constructed and this
will be further developed in May 2018 through a Quality
Summit, where we will invite staff from all departments
and services to come together with patients and
families to refine our Quality Improvement plan and
strive to create a culture of quality improvement every
day.
Details of the specific priorities for 2018/19, as identified
in the draft Quality Improvement Plan are provided in
the following tables. It should be noted that the fine
detail of these priorities may be modified following
further consultation with a wider group of staff and
with patients and families at the Quality Summit in May
2018.
Priority 1
Rationale
Measuring
Monitoring
& Reporting
Children and Families First, Every Time
The vast majority of patient feedback we receive is extremely positive, however there are some
areas of dissatisfaction identified through engagement with children and families and through patient
surveys. As an organisation we strive to ensure that we always put the children and families at the
centre of everything we do, ensuring they are involved in decisions about the care they receive. We
will seek to create more opportunities for children, young people and families to work in partnership
with Trust staff in collaborative teams to co-design service improvements. In particular we plan to
further improve our outpatient care and booking systems, ensuring we put children and families first,
every time.
The Trust Board agree that there should be specific focus on:
• Improving outpatient care
• Improving access to services through brilliant booking systems
Successful delivery of this priority will be measured through patient survey feedback, including a
focus on satisfaction with outpatient care and satisfaction with the booking system when given an
appointment. Final metrics will be agreed following the Quality Summit in May 2018.
Once metrics are confirmed, they will be monitored through the corporate report, which is available
through the Trust’s electronic information channel, Infofox, and is formally presented to Clinical Quality
Steering Group, with exception reports being shared with Clinical Quality Assurance Committee and
ultimately Trust Board.
Alder Hey Children’s NHS Foundation Trust 82
Annual Report & Accounts 2017/18