AH ANNUAL REPORT 2018

STAFF SURVEY
Staff Engagement
Supporting ‘The Best People Doing their Best Work’ is
one of the four key pillars of the Trust’s strategy and as
part of this, continuously improving staff engagement
and staff satisfaction remains a key priority for the
Board.
In 2017, every team held a staff survey discussion using
their local survey results to agree a set of actions that
they would own and take forward in their own area
of work. This proved to be a highly successful and
powerful way to ensure that the survey was seen by
every member of staff and that actions were taken
locally to address the issues that really matter to staff.
In addition to the Staff Survey, we administered a
quarterly ‘Temperature Check’ to measure staff
engagement which included the ‘Staff Friends and
Family’ questions.
Sharing feedback with staff remains our priority and we
have an ongoing feedback campaign to ensure staff are
kept informed about progress against key actions.
We have continued with our Listening into Action (LiA)
journey during 2017, a key enabler for improving both
patient experience and staff engagement. LiA continues
to be welcomed by staff as a way to help them resolve
issues and take ownership of making changes in
their local areas. Through LiA, a staff-led Reward and
Recognition group has been established, which has
been instrumental in setting up a range of programmes
in support of recognising and thanking staff for their
contribution.
Summary of Performance - Results
from the NHS Staff Survey
Alder Hey’s 2017 Staff Survey shows significant
improvements from the previous year’s results. In
their detailed analysis of the 2017 Staff Survey, the
Association of UK University Hospitals (AUKUH) has
identified Alder Hey as the most improved Trust in the
country in terms of our ranking on the total number
of key findings on which we achieved statistically
significant improvements, and our ranking on the net
number of significant improvements across the survey.
A summary of performance can be seen in Table 1,
where comparisons can be made with both the trust
and national average scores for acute specialist trusts
received in 2016 and 2017.
The Trust’s response rate was 54%, above the overall
national response rate for all organisations in England
of 44%, and significantly higher than in 2016.
Areas of Improvement
The Trust has seen improvements in 18 of the 32 Key
Findings, with specific improvements in:
• staff recommending Alder Hey as a place for
treatment or work
• staff motivation at work
• staff ability to contribute towards improvements at
work
• staff feeling valued and recognised by managers and
the Trust
• support from immediate managers
• effective team working
• staff satisfaction with levels of responsibility and
involvement
• staff satisfaction with resourcing and support
• an increase in both the numbers and quality of
appraisals
• organisational interest in health and wellbeing
• staff confidence in reporting unsafe practice
• fairness and effectiveness of procedures for reporting
errors, near misses and incidents
• effective use of patient/service user feedback
• the overall engagement score.
Top Ranking Scores and Progress Since 2016
The top ranking scores in 2017 reflect how the
Trust has supported staff with improved work-life
balance, bullying and harassment and dealing with
discrimination.
The positive actions taken by the Trust regarding
discrimination and bullying and harassment can be
demonstrated by the responses for KF20, KF23, KF26
and KF27 which have been identified as four of our
top ranking scores. Linked to this, there have been
improvements to the responses to all four questions
linked to the Workforce Race Equality Standard
(WRES).
Bottom Ranking Scores and Action Planning
The Trust has been ranked below average, when
compared to similar trusts on all five of its bottom
ranking scores (see Table 1). Two of the Key Findings
are new for 2017, KF7 and KF17, % of staff able to
contribute towards improvements at work and % of
staff experiencing work related stress in the last 12
months. Despite these scores being ranked below
average when compared to similar trusts, four of the
five bottom ranked scores show an improvement from
the previous year’s scores.
Alder Hey Children’s NHS Foundation Trust 55
Annual Report & Accounts 2017/18