AH ANNUAL REPORT 2018
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
I would recommend the Trust’s approach to achieving<br />
quality care and service development.”<br />
Kate Jackson – Public Governor for Greater<br />
Manchester and Lead Governor<br />
“I am an elected Parent and Carer Governor with the<br />
Trust, second term of office. I confirm that I have read<br />
through the Quality Accounts for 2017/18 and believe<br />
them to be a sound reflection of the transformational<br />
work undertaken within the Trust during the period in<br />
question.”<br />
Pippa Hunter-Jones – Parent & Carer Governor<br />
Commentary from Healthwatch<br />
Organisations<br />
Healthwatch Liverpool welcomes this opportunity<br />
to comment on the Quality Account of Alder Hey<br />
Children’s NHS Foundation Trust. We base these<br />
comments on the content of this Quality Account, our<br />
ongoing engagement with the Trust and feedback<br />
received from patients and families. We feel that the<br />
Quality Account produced by the Trust this year is both<br />
clear and reader-friendly.<br />
On 17th July 2017 we visited the Accident and<br />
Emergency Department of the Trust for a Listening<br />
Event. We spoke to patients and their parents/carers<br />
to find out about their experiences of the service. The<br />
feedback we received was generally very favourable<br />
and 67% of those surveyed rated their experience as<br />
either good or very good. Although some people were<br />
unhappy about the waiting time to be seen, there was a<br />
lot of praise for the dedication and caring approach of<br />
the staff.<br />
There have been many positive steps this year in<br />
the area of patient experience including innovations<br />
such as the Alder Play and smalldances apps which<br />
demonstrate a creative use of technology for the benefit<br />
of patients. We are also pleased to see other examples<br />
of the use of creativity and the arts. Given how tight<br />
NHS budgets are at the moment it is encouraging that<br />
the Trust have been able to secure external funding for<br />
these.<br />
It is positive to see that the Trust has engaged<br />
with patients and families and used feedback to<br />
achieve improvements. A good example of this is the<br />
improvements made to signage and wayfinding as a<br />
result of feedback.<br />
We are encouraged by the Trust’s attention on issues<br />
of equality and diversity, particularly some progress<br />
towards increasing the number of BME staff, although<br />
more work remains to be done. We look forward to<br />
seeing progress around equality and diversity continue<br />
over the coming year with an increased focus on<br />
patients and patient experience.<br />
We are pleased to see the range of work that has been<br />
undertaken in relation to young people transitioning into<br />
adult services and also around care for those patients<br />
with a Learning Disability. We look forward to seeing<br />
how this improves patient experience.<br />
The Quality Account does highlight some areas of<br />
concern including an increase in the number of grade<br />
2 and 3 pressure ulcers. The majority of these ulcers<br />
have been caused by medical devices and we are<br />
reassured to see that the Trust will be actively working<br />
with manufacturers in an attempt to reduce such<br />
occurrences.<br />
Overall we are pleased to see the positive<br />
improvements detailed in the Quality Account and<br />
reassured that areas of concern are being actively<br />
addressed. We look forward to continuing to work<br />
closely with the Trust over the forthcoming year.<br />
Robert Benn<br />
Information and Project Officer<br />
Healthwatch Liverpool<br />
We have a further Listening Event arranged for<br />
24th May <strong>2018</strong> which will cover other wards and<br />
departments within the Trust.<br />
We congratulate the Trust for their positive CQC<br />
inspection report which rates all areas as ‘Good’ with<br />
the exception of the ‘Caring’ domain which was rated<br />
as ‘Outstanding’.<br />
Alder Hey Children’s NHS Foundation Trust 148<br />
Annual Report & Accounts 2017/18