Business Chief USA March 2019
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TECHNOLOGY<br />
award-winning digital innovation<br />
consultancy, to develop a multiyear<br />
plan focused on modernizing<br />
PAYOMATIC’s legacy software<br />
platforms. Modus’s Steven Mayotte<br />
and his team worked on this plan and<br />
developed a roadmap, working closely<br />
with PAYOMATIC’s CIO and COO.<br />
In 2013 Mayotte transitioned from<br />
Modus to become Vice President for<br />
IT at PAYOMATIC, and in 2015 he was<br />
appointed CIO. It was a seamless<br />
progression, he explains. “When I first<br />
engaged with PAYOMATIC the company<br />
faced problems that are familiar in the<br />
retail and financial service space. With<br />
150 locations, each one had a disparate<br />
view of the customer and each<br />
transaction was a function of that store.”<br />
Each time a customer came in with<br />
a check to cash, the customer service<br />
representative (CSR), or teller at the<br />
counter, had to take a risk on behalf of<br />
the company, making decisions about<br />
that customer and the issuer (‘maker’)<br />
of the check – and underwrite that risk.<br />
“If someone hit one location with a fraudulent<br />
check they’d probably move on to<br />
hit ten or 15 other stores because the<br />
systems did not talk to one another.”<br />
Another issue was that the stores<br />
leverage distribution of around 15<br />
121<br />
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