Business Chief USA March 2019
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SUPPLY CHAIN<br />
CLICK TO WATCH: ‘HYSTER: TOUGH AND RESOURCEFUL’<br />
191<br />
solely on price. Gijo George is a passionate<br />
evangelist for the concept of total<br />
cost of ownership (TCO) that reveals<br />
the broader decisions facing a CPO.<br />
“It’s our strategy to work very closely<br />
with our customers to help them manage<br />
their balance sheet.” For example, the<br />
emphasis on operator comfort addressed<br />
by the end rider can positively<br />
impact broader labor issues prevalent<br />
in many warehousing operations.<br />
Recruiting and retaining skilled labor is<br />
increasingly a challenge. With record<br />
low unemployment, labor has become<br />
a scarce and valuable resource. Some<br />
statistics show productivity falling by as<br />
much as 14% since 2013 and turnover<br />
rates around 30% have been recorded<br />
in ambient warehouses (60% in cold<br />
stores). Average onboarding costs for a<br />
skilled operator stand at around $10,000.<br />
“Hyster is addressing the issue on<br />
two fronts: focusing on robust telematics<br />
solutions to measure performance<br />
and productivity while engineering<br />
ergonomic solutions to help improve<br />
operator comfort and reduce potential<br />
fatigue. We have some of the most<br />
comfortable platforms in the industry,<br />
designed to help minimize fatigue<br />
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