Business Chief USA March 2019
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TECHNOLOGY<br />
ited<br />
nel<br />
tion volume. Say a customer has been<br />
saving up to pay multiple bills at the<br />
month’s end. When they come to visit<br />
a store there is a lengthy data entry<br />
process to complete all their transactions.<br />
Our vision is that customers<br />
store their bills in our mobile app and<br />
choose to process their payments<br />
in-store or through the mobile app. ”<br />
Steven Mayotte has a palpable<br />
relish for his role as CIO of PAY-<br />
OMATIC, which he says is not really<br />
about technology so much as about<br />
customer engagement. “Younger<br />
customers would probably rather not<br />
come into a store at all, but they are<br />
always going to need our financial<br />
services. My view is that we must<br />
meet the customer wherever and<br />
however they want to be met. We need<br />
to be relevant to all our customers for<br />
the next 30 years or more and the<br />
technology is just serving to advance<br />
that strategy.”<br />
129<br />
www.businesschief.com
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