Business Chief USA March 2019

EMMERSON PACKAGING
202
“WE’RE LIKE A MACHINE
AND AS LONG AS
WE’RE WELL OILED,
EVERYTHING WORKS
AND THE BUSINESS
CAN CONTINUE TO BE
SUCCESSFUL”
—
Serge Corrivea,
Vice President of Supply Chain,
Emmerson Packaging
working as a business analyst before
being given the role of change management
lead for a new SAP system
implementation. The implementation
of SAP provided the opportunity for
Emmerson Packaging to transform
its supply chain vertical. “Once the
model was presented, our CEO asked
me if I would like to lead the charge
in implementing the changes,” he says.
“I accepted the challenge and the rest
is history.”
The new supply chain vertical consists
of five departments within Emmerson
Packaging including warehousing, logistics,
purchasing, production planning
and customer service. The customer
service department was added to the
supply chain vertical in early 2018.
“Customer satisfaction is dependent on
the supply chain, so this recent addition
made perfect sense,” Corriveau says.
“Customer service is a fundamental
part of any successful business and
its very important in the supply chain
because it’s the source of customer
information, it provides the customer
with real-time information on product
availability and distribution operations,”
he says. “These departments
are particularly important in ensuring
MARCH 2019