Business Chief USA March 2019
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TECHNOLOGY<br />
“We have a one-on-one<br />
direct relationship with<br />
our clients. Our brokers,<br />
our account executives<br />
and our staff treat our<br />
clients and customers<br />
as one of their own”<br />
—<br />
Joey Faraone,<br />
Director of Technology<br />
255<br />
the company meet its customers’ needs<br />
and see what else it can do for them as<br />
an organization. “It means that we don’t<br />
have a one-way path for our clients, we<br />
can have a four-lane highway,” he notes.<br />
Shifting away from costly, hardwaredefined<br />
private networking solutions,<br />
PBL Insurance has also implanted<br />
a new software-defined wide-area<br />
network (SD-WAN). This gives PBL<br />
the ability to leverage efficiencies and<br />
create a more reliable network. It also<br />
gives the broker the option to use<br />
data optimization and analytics while<br />
leveraging a breakthrough in routing<br />
efficiencies, enhancing performance<br />
and reliability with the flexibility and<br />
affordability of a cloud service.<br />
“With our new network being rolled<br />
out, we’ve also put a lot of new contracts<br />
in place and we’ve implemented<br />
a new managed service provider (MSP),”<br />
Faraone says. “This is helping us roll<br />
out our network and enhance our user<br />
experience internally. The experience<br />
that our internal staff has been used to<br />
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