Business Chief USA March 2019
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CALGARY DROP-IN CENTRE<br />
244<br />
“THE CLIENT<br />
OWNS THE KEY,<br />
AND THE DATA<br />
IS ANONYMOUS<br />
WITHOUT THEM<br />
BEING THERE”<br />
—<br />
Helen Knight<br />
CIO/Director of Technology<br />
Calgary Drop-in and Rehab Centre<br />
a system than a person,” she admits.<br />
“On 3 January, we put a client selfserve<br />
kiosk in the dining hall of the<br />
Calgary Drop-In Centre. The feedback<br />
from the clients has been very positive.<br />
Wedesigned this kiosk with our wood<br />
shop, where our clients learn woodworking<br />
skills, added a touchscreen<br />
monitor, and a donated PC. We built it<br />
so that you could use a wheelchair or<br />
a chair, so we didn’t have to move the<br />
screens around to account for height<br />
differences. All it does right now is two<br />
things: it plays a video on data sharing,<br />
why we want your data, and that it is<br />
safe and secure; and it presents a form<br />
where you can tell us what your barriers<br />
are to finding housing.”<br />
The form asks questions used to<br />
identify the client’s barriers to housing:<br />
“For example, are you comfortable<br />
talking to a landlord?” says Knight.<br />
“Some people can be afraid of authority<br />
and may not be comfortable speaking<br />
to a landlord. If we identify that is a<br />
barrier, we’ll go with them.” Knight<br />
notes that a client’s mistrust for human<br />
authority may result in a reluctance to<br />
reveal the information that would result<br />
in them receiving help – but the kiosk<br />
MARCH <strong>2019</strong>
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