Business Chief USA March 2019

TECHNOLOGY
CLICK TO WATCH: ‘ROOTED IN COMMUNITY, SUPPORTED IN THE
CLOUD - CALGARY DROP-IN CENTER AND SIERRA SYSTEMS’
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has built in anonymity and lacks a human
element. “Through a touchscreen computer,
we’re reaching a vulnerable
clientele and are serving them in a new
way,” she says. Knight has now ordered
two more kiosks based on this success.
“We are fulfilling an unmet need for some
clients and finding new ways to build
relationships,” she adds.
Knight and Sierra Systems’ plan to
use biometric identification in the DI
also extends to the kiosks. “Once we
finish a comprehensive privacy impact
assessment,” Knight says, “we can put
biometrics in the kiosks, so clients can
choose to opt in and receive personalized
services: book things like laundry
and medical appointments, find out
when they’re meeting a landlord - they
would have a portal to their lives.”
Clients would also be able to opt out of
the biometric customization. “We put in
this fabric flap,” she says, “so clients
know for a fact that they’re not being
recorded, and still have access to
helpful information, opening hours,
times and maps.”
Knight’s plans for the DI are exten-
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