Business Chief USA March 2019

SUPPLY CHAIN
accounts in order to streamline and
manage those costs.”
Hyster sale teams are also equipped
to support smaller customers that are
not ready to invest in large-scale fleet
enhancement. They may not realize
that they can adopt the latest and most
appropriate electric, lithium-ion, hydrogen
fuel cell or gas-powered units
without heavy capital investment. “We
have designed pay-per-use models
that make it economically feasible for
a ten-truck customer to take advantage
of a hydrogen fuel cell solution
that would yield 20% to 30% power
gain and 10% to 15% productivity gains
just from not having to refuel so much
and the resultant downtime.”
Gijo George spends a lot of his time
traveling the North American market to
learn at first hand what his customers
in different industries really want. Its
stakeholders, he has found, share the
Hyster vision of an ecologically and
economically sustainable end-to-end
supply chain. “We deploy a number of
strategies to collect customer feedback
and identify their pain points.
At the same time, as an organization
with manufacturing facilities globally,
“We have some
of the most
comfortable
platforms in
the industry,
designed to
help minimize
fatigue and
absorb shock
and vibration
in a multitude
of operating
environments”
—
Gijo George,
Business Unit Director for Food
and Beverage, Hyster
195
www.businesschief.com