Business Chief USA March 2019
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PBL INSURANCE LIMITED<br />
254<br />
switches. “We’re wiping the slate clean<br />
and redesigning everything. We’re rolling<br />
out new technologies to help us minimize<br />
the equipment footprint but not sacrifice<br />
the service to our clients,” says Faraone.<br />
One of the company’s most cogent<br />
uses of technological innovation has<br />
been how it has selected a new cuttingedge<br />
broker management system. By<br />
adopting TechCanary, a solution based<br />
on Salesforce’s platform, PBL Insurance<br />
is breaking away from the confines<br />
of traditional insurance technology<br />
software. In using a cloud-based,<br />
analytics-driven system, Faraone says<br />
it’s reducing administrative burdens<br />
while simultaneously enhancing the<br />
visibility of its operations.<br />
“We are the first Canadian company<br />
to move to the TechCanary platform,”<br />
notes Faraone. “You could say there’s<br />
a lot of eyes on us to see how the<br />
solution is being rolled out in the<br />
Canadian market.” With such a wide<br />
range of clientele and data, Faraone<br />
believes that the platform will help<br />
MARCH <strong>2019</strong>
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