Business Chief USA March 2019

PBL INSURANCE LIMITED
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versus where they are today has been
a complete 180-degree turnaround.”
Cloud technology has been a major
trend in the insurance industry. Aside
from its ability to lower costs and boost
productivity through mobile working,
it also offers a business continuity plan
and security. Not one to stay in the
shadows, PBL Insurance is embracing
cloud technology through its new
broker management system and
colocation site.
“We are moving towards the cloud
more and more every day,” Faraone
says. “There’s no downtime and there’s
no lag, so efficiency is huge with this
roll out. It’s ensuring that slow technology
isn’t being used as a scapegoat.
Our new broker management system
also uses cloud technology which
means our Account Executives can
log into our system from anywhere
and do business right on the spot.
“We also have a very good system
where we back up everything on our
network nightly and then we move it
to a colocation site which has its own
back-up there. Then we move it to the
cloud,” he continues. “It may sound like
there’s a back-up of a back-up, but it’s
very important to make sure that we
know where all of our data is and that
it’s accessible to us at a drop of a hat.
“It’s promoting efficiency and productivity,
but it will also change the customer
experience,” he continues. “By using
cloud technologies like TechCanary,
our customer will be able to get faster
quotes and faster service while we tie
everything together.”
With cutting-edge technologies being
rolled out every day, technology partnerships
have become critical to any digital
transformation. Faraone believes that
the company’s alliance with technology
innovators like MicroAge is helping to
MARCH 2019