HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard
HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard
HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard
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Chapter 7<br />
• Make sure you use the phone cord that came with the device. If you do not use<br />
the supplied phone cord to connect from the telephone wall jack to the device,<br />
you might not be able to send or receive faxes. After you plug in the phone cord<br />
that came with the device, run the fax test again.<br />
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a<br />
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter<br />
and connecting the device directly to the telephone wall jack.<br />
After you resolve any problems found, run the fax test again to make sure it passes<br />
and the device is ready for faxing. If the Fax Hardware Test continues to fail and you<br />
experience problems faxing, contact <strong>HP</strong> support. Go to www.hp.com/support. If<br />
prompted, choose your country/region, and then click Contact <strong>HP</strong> for information on<br />
calling for technical support.<br />
The "Fax Connected to Active Telephone Wall Jack" test failed<br />
102 Solve a problem<br />
Solution:<br />
• Check the connection between the telephone wall jack and the device to make<br />
sure the phone cord is secure.<br />
• Make sure you use the phone cord that came with the device. If you do not use<br />
the supplied phone cord to connect from the telephone wall jack to the device,<br />
you might not be able to send or receive faxes. After you plug in the phone cord<br />
that came with the device, run the fax test again.<br />
• Make sure you have correctly connected the device to the telephone wall jack.<br />
Using the phone cord supplied in the box with the device, connect one end to your<br />
telephone wall jack, then connect the other end to the port labeled 1-LINE on the<br />
back of the device. For more information on setting up the device for faxing, see<br />
Additional fax setup.<br />
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a<br />
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter<br />
and connecting the device directly to the telephone wall jack.<br />
• Try connecting a working phone and phone cord to the telephone wall jack that<br />
you are using for the device and check for a dial tone. If you do not hear a dial<br />
tone, contact your telephone company and have them check the line.<br />
• Try to send or receive a test fax. If you can send or receive a fax successfully,<br />
there might not be a problem.<br />
After you resolve any problems found, run the fax test again to make sure it passes<br />
and the device is ready for faxing.