HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard
HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard
HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard
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Chapter 7<br />
• If the computer cannot recognize the <strong>HP</strong> software CD in the CD drive, inspect the CD<br />
for damage. You can download the device driver from the <strong>HP</strong> Web site (www.hp.com/<br />
support).<br />
• In the Windows device manager, make sure that the USB drivers have not been<br />
disabled.<br />
• If you are using a computer running Windows, and the computer cannot detect the<br />
device, run the uninstallation utility (util\ccc\uninstall.bat on the <strong>HP</strong> software CD) to<br />
perform a clean uninstallation of the device driver. Restart your computer, and<br />
reinstall the device driver.<br />
Check the computer system<br />
• Make sure that your computer is running one of the supported operating systems.<br />
• Make sure that the computer meets at least the minimum system requirements.<br />
Understand the Printer Status Report and Self-Test Report<br />
Use the Printer Status Report or Self-Test Report to:<br />
• View current device information and ink cartridge status<br />
• Help troubleshoot problems<br />
The Printer Status Report and the Self-Test Report also contain a log of recent events.<br />
NOTE: If your product does not support wireless communication, the report is called<br />
the "Printer Status Report". If your product supports wireless communication, the<br />
report is called the "Self-Test Report".<br />
If you need to call <strong>HP</strong>, it is often useful to print the Printer Status Report or Self-Test<br />
Report before calling.<br />
Printer Status Report<br />
124 Solve a problem