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HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard

HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard

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Chapter 7<br />

• If the computer cannot recognize the <strong>HP</strong> software CD in the CD drive, inspect the CD<br />

for damage. You can download the device driver from the <strong>HP</strong> Web site (www.hp.com/<br />

support).<br />

• In the Windows device manager, make sure that the USB drivers have not been<br />

disabled.<br />

• If you are using a computer running Windows, and the computer cannot detect the<br />

device, run the uninstallation utility (util\ccc\uninstall.bat on the <strong>HP</strong> software CD) to<br />

perform a clean uninstallation of the device driver. Restart your computer, and<br />

reinstall the device driver.<br />

Check the computer system<br />

• Make sure that your computer is running one of the supported operating systems.<br />

• Make sure that the computer meets at least the minimum system requirements.<br />

Understand the Printer Status Report and Self-Test Report<br />

Use the Printer Status Report or Self-Test Report to:<br />

• View current device information and ink cartridge status<br />

• Help troubleshoot problems<br />

The Printer Status Report and the Self-Test Report also contain a log of recent events.<br />

NOTE: If your product does not support wireless communication, the report is called<br />

the "Printer Status Report". If your product supports wireless communication, the<br />

report is called the "Self-Test Report".<br />

If you need to call <strong>HP</strong>, it is often useful to print the Printer Status Report or Self-Test<br />

Report before calling.<br />

Printer Status Report<br />

124 Solve a problem

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