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Chapter 7 electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help. The device prints half a page, then ejects the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Device management tools and Check the estimated ink levels. HP cannot guarantee the quality of non-HP ink cartridges. Poor print quality and unexpected printouts If the quality of the printout is not as expected, try the following solutions to resolve the problem. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. This section contains the following topics: • Solution 1: Use genuine HP cartridges • Solution 2: Check the paper • Solution 3: Wait a short period of time (if possible) • Solution 4: Check the print settings • Solution 5: Check estimated ink levels and replace low or empty ink cartridges • Solution 6: Print and evaluate a diagnostic report and troubleshoot defects • Solution 7: Clean the ink cartridges • Solution 8: Align the ink cartridges • Solution 9: Replace the problem ink cartridge • Solution 10: Service the product Solution 1: Use genuine HP cartridges HP recommends that you use genuine HP cartridges. Genuine HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time. HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP ink supply will not be covered under warranty. HP recommends that you make sure that you are using genuine HP cartridges before continuing. Solution 2: Check the paper If you see vertical streaks on your printed documents, the paper or print media might not have been handled or stored properly. Do not replace cartridges to fix vertical streaks. 78 Solve a problem
The images below show the difference between vertical and horizontal streaking. Horizontal Streaks Vertical streaks NOTE: Streaks on a copied document commonly appear when the scanner glass or the plastic strip in the automatic document feeder (ADF) is dirty. For information about cleaning the scanner glass and plastic strip in the ADF, see Clean the scanner glass and To clean the plastic strip inside the automatic document feeder, respectively. Use paper or other print media that is appropriate for the print job, and make sure that you handle and store it properly: • Load the paper print-side down in the input tray. (Many papers have printing and nonprinting sides.) • Make sure that the paper is not wrinkled or curled. Load only clean, wrinkle-free paper into the product. • Plain paper is fine for text documents. For photos, HP Advanced Photo paper is the best choice. • Try using a different paper. Paper that does not accept ink well is also prone to print defects. HP ink and paper are designed to work together. • Store photo paper in its original packaging and inside a resealable plastic bag. Store the paper on a flat surface and in a cool, dry place. Load photo paper only when you are ready to print, and then put the unused paper back in the packaging. For more information about selecting paper, see Select print media. For more information about loading paper, see Load media. After trying the preceding guidelines, try printing again. If the issue persists, continue to the next solution. Solution 3: Wait a short period of time (if possible) A short period of printer inactivity can clear up some problems. If possible, let the printer sit idle for 40 minutes, and then try printing again. If the issue persists, continue to the next solution. Solution 4: Check the print settings Follow these steps to check the print settings to make sure that they are appropriate for your print job. Poor print quality and unexpected printouts 79
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User Guide OFFICEJET 4500 A909 G510
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Copyright information © 2009 Copyr
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Print photos.......................
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4 Poor print quality and unexpected
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Regulatory information.............
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Use the HP Solution Center (Windows
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Chapter 1 Eco-Tips HP is committed
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Chapter 1 (continued) 4 1-LINE (fax
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Chapter 1 To change settings for a
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Chapter 1 (continued) HP Printing P
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Chapter 1 ◦ Media that is too lig
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Chapter 1 20 Get started To load me
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Chapter 1 Clean the exterior WARNIN
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Chapter 1 4. Lift the automatic doc
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Chapter 2 Print documents (Mac OS X
Page 32 and 33: Chapter 2 6. In the Basic Options a
Page 34 and 35: Chapter 2 5. Click Photo Printing -
Page 36 and 37: Chapter 2 7. Select the paper type:
Page 38 and 39: Chapter 2 6. Choose Paper Type/Qual
Page 40 and 41: Chapter 3 3. Press right arrow to s
Page 42 and 43: Chapter 4 38 Copy • Lighter/Darke
Page 44 and 45: Chapter 5 TIP: You can also send a
Page 46 and 47: Chapter 5 Send a fax from memory Yo
Page 48 and 49: Chapter 5 phone lines. On poor phon
Page 50 and 51: Chapter 5 NOTE: If Backup fax is en
Page 52 and 53: Chapter 5 NOTE: If an incorrect pap
Page 54 and 55: Chapter 5 Receive faxes to your com
Page 56 and 57: Chapter 5 • Set the fax error cor
Page 58 and 59: Chapter 5 Set the dial type you are
Page 60 and 61: Chapter 5 Use reports NOTE: If you
Page 62 and 63: Chapter 5 Clear the fax log • Num
Page 64 and 65: 6 Work with ink cartridges To ensur
Page 66 and 67: Chapter 6 Handle the ink cartridges
Page 68 and 69: Chapter 6 If you are replacing the
Page 70 and 71: Chapter 6 10. Load the ink cartridg
Page 72 and 73: Chapter 6 To align the ink cartridg
Page 74 and 75: 7 Solve a problem HP support The in
Page 76 and 77: Chapter 7 • Messages that appear
Page 78 and 79: Chapter 7 After the phone support p
Page 80 and 81: Chapter 7 Check the device software
Page 84 and 85: Chapter 7 Step 1: Check the print q
Page 86 and 87: Chapter 7 Print Quality Diagnostic
Page 88 and 89: Chapter 7 84 Solve a problem To pre
Page 90 and 91: Chapter 7 86 Solve a problem The li
Page 92 and 93: Chapter 7 88 Solve a problem Exampl
Page 94 and 95: Chapter 7 Solution 9: Replace the p
Page 96 and 97: Chapter 7 To clean the area around
Page 98 and 99: Chapter 7 • When using thin speci
Page 100 and 101: Chapter 7 • Black dots or streaks
Page 102 and 103: Chapter 7 Part of the document did
Page 104 and 105: Chapter 7 Take steps to improve the
Page 106 and 107: Chapter 7 • Make sure you use the
Page 108 and 109: Chapter 7 port labeled 1-LINE on th
Page 110 and 111: Chapter 7 • Other equipment, whic
Page 112 and 113: Chapter 7 • Make sure the device
Page 114 and 115: Chapter 7 110 Solve a problem • I
Page 116 and 117: Chapter 7 TIP: If the device came w
Page 118 and 119: Chapter 7 Solve wireless problems (
Page 120 and 121: Chapter 7 Mac OS X ▲ Click the Ai
Page 122 and 123: Chapter 7 3. Do one of the followin
Page 124 and 125: Chapter 7 Another common problem is
Page 126 and 127: Chapter 7 Check the device IP addre
Page 128 and 129: Chapter 7 • If the computer canno
Page 130 and 131: Chapter 7 Understand the network co
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Chapter 7 2. Gently pull the paper
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A Technical information This sectio
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Appendix A Ink cartridge warranty i
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Appendix A Processor: 192 MHz ARM9
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Appendix A (continued) Media size M
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Appendix A (continued) Tray Type We
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Appendix A (continued) Paper type D
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Appendix A Regulatory information T
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Appendix A Notice to users in Japan
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Appendix A Notice to users of the C
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Appendix A Exposure to radio freque
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Appendix A Declaration of conformit
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Appendix A Disposal of waste equipm
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Appendix A Third-party licenses Thi
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Appendix A SHA2 FIPS 180-2 SHA-224/
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Appendix A HP Officejet 4500 Third-
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Appendix A OpenSSL Copyright (C) 19
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Appendix A THIS SOFTWARE IS PROVIDE
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Appendix A Expat Copyright (c) 1998
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B HP supplies and accessories This
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C Additional fax setup After comple
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Appendix C • Answering machine: A
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Appendix C 3. (Optional) Change the
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Appendix C 1 Telephone wall jack 2
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Appendix C Back view of the device
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Appendix C Set up the device with a
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Appendix C 1 Telephone wall jack 2
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Appendix C To set up the device wit
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Appendix C Shared voice/fax line wi
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Appendix C Shared voice/fax line wi
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Appendix C Since your computer dial
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Appendix C Test fax setup You can t
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Appendix D This section contains th
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Appendix D There are two communicat
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Appendix D To turn off wireless com
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Appendix D not simply delete the de
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E Device management tools This sect
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Appendix E You can open the embedde
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Appendix F Ink level warnings and i
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Appendix F Solution 2: Turn the pro
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Appendix F Usually, you can resolve
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default settings copy 38 deleting f
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shared with fax and voice line (par
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T technical information copy specif
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