HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard
HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard
HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard
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Chapter 7<br />
Solution 9: Replace the problem ink cartridge<br />
If you saw defects on the Print Quality Diagnostic Report or Self-Test Report and cleaning<br />
and alignment did not help, replace the problem ink cartridge. For instructions, see<br />
Replace the ink cartridges.<br />
If the issue persists, continue to the next step.<br />
Solution 10: Service the product<br />
If you have completed all the steps listed above and are still experiencing a problem, the<br />
product might need servicing.<br />
To contact <strong>HP</strong> support, visit www.hp.com/support. If prompted, choose your country/<br />
region, and then click Contact <strong>HP</strong> for information on calling for technical support.<br />
Clean the ink cartridge contacts<br />
Clean the ink cartridge contacts only if you get repeated messages on the display.<br />
Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing<br />
is covering the ink cartridge contacts, then reinstall the ink cartridge. If you continue to<br />
get messages to check the ink cartridges, clean the ink cartridge contacts.<br />
Make sure you have the following materials available:<br />
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or<br />
leave fibers.<br />
TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.<br />
• Distilled, filtered, or bottled water (tap water might contain contaminants that can<br />
damage the ink cartridges).<br />
CAUTION: Do not use platen cleaners or alcohol to clean the ink cartridge<br />
contacts. These can damage the ink cartridge or the <strong>HP</strong> All-in-One.<br />
To clean the ink cartridge contacts<br />
1. Turn on the device and open the ink cartridge door.<br />
The print carriage moves to the far right side of the device.<br />
2. Wait until the print carriage is idle and silent, and then unplug the power cord from<br />
the back of the device.<br />
NOTE: Depending how long the <strong>HP</strong> All-in-One is unplugged, the date and time<br />
might be erased. You might need to reset the date and time later, when you plug<br />
the power cord back in.<br />
3. Lightly press down on the ink cartridge to release it, and then pull it toward you, out<br />
of the slot.<br />
4. Inspect the ink cartridge contacts for ink and debris buildup.<br />
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any<br />
excess water from it.<br />
6. Hold the ink cartridge by its sides.<br />
90 Solve a problem