HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard

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Chapter 7 After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. General troubleshooting tips and resources NOTE: Many of the steps below require HP software. If you did not install the HP software, you can install it using the HP software CD included with the product, or you can download the software from the HP support Web site (www.hp.com/support). Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear paper jams. • For paper-feed problems, such as the paper skew and paper pick, see Solve paperfeed problems. • Power light is on and not blinking. When the device is turned on for the first time, it takes approximately 12 minutes to initialize it after the ink cartridges are installed. • Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical requirements. • Media is loaded correctly in the input tray and is not jammed in the device. • All packing tapes and materials are removed. • The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax section of the System Preferences. See your computer's documentation for more information. • Pause Printing is not selected if you are using a computer running Windows. • You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. Troubleshooting topics • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve wired (Ethernet) network problems (some models only) • Solve wireless problems (some models only) • Solve device management problems • Troubleshoot installation issues 74 Solve a problem
Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • Error message appears on control-panel display • Alignment fails • The device is not responding (nothing prints) • Device takes a long time to print • Blank or partial page printed • Something on the page is missing or incorrect • Placement of the text or graphics is wrong • The device prints half a page, then ejects the paper The device shuts down unexpectedly Check the power and power connections Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical requirements. Error message appears on control-panel display Alignment fails A non-recoverable error has occurred Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment will fail. If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The device is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information. Check the device setup For more information, see General troubleshooting tips and resources. Solve printing problems 75
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User Guide OFFICEJET 4500 A909 G510
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Copyright information © 2009 Copyr
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Print photos.......................
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4 Poor print quality and unexpected
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Regulatory information.............
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Use the HP Solution Center (Windows
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Chapter 1 Eco-Tips HP is committed
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Chapter 1 (continued) 4 1-LINE (fax
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Chapter 1 To change settings for a
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Chapter 1 (continued) HP Printing P
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Chapter 1 ◦ Media that is too lig
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Chapter 1 20 Get started To load me
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Chapter 1 Clean the exterior WARNIN
Page 28 and 29: Chapter 1 4. Lift the automatic doc
Page 30 and 31: Chapter 2 Print documents (Mac OS X
Page 32 and 33: Chapter 2 6. In the Basic Options a
Page 34 and 35: Chapter 2 5. Click Photo Printing -
Page 36 and 37: Chapter 2 7. Select the paper type:
Page 38 and 39: Chapter 2 6. Choose Paper Type/Qual
Page 40 and 41: Chapter 3 3. Press right arrow to s
Page 42 and 43: Chapter 4 38 Copy • Lighter/Darke
Page 44 and 45: Chapter 5 TIP: You can also send a
Page 46 and 47: Chapter 5 Send a fax from memory Yo
Page 48 and 49: Chapter 5 phone lines. On poor phon
Page 50 and 51: Chapter 5 NOTE: If Backup fax is en
Page 52 and 53: Chapter 5 NOTE: If an incorrect pap
Page 54 and 55: Chapter 5 Receive faxes to your com
Page 56 and 57: Chapter 5 • Set the fax error cor
Page 58 and 59: Chapter 5 Set the dial type you are
Page 60 and 61: Chapter 5 Use reports NOTE: If you
Page 62 and 63: Chapter 5 Clear the fax log • Num
Page 64 and 65: 6 Work with ink cartridges To ensur
Page 66 and 67: Chapter 6 Handle the ink cartridges
Page 68 and 69: Chapter 6 If you are replacing the
Page 70 and 71: Chapter 6 10. Load the ink cartridg
Page 72 and 73: Chapter 6 To align the ink cartridg
Page 74 and 75: 7 Solve a problem HP support The in
Page 76 and 77: Chapter 7 • Messages that appear
Page 80 and 81: Chapter 7 Check the device software
Page 82 and 83: Chapter 7 electromagnetic fields. A
Page 84 and 85: Chapter 7 Step 1: Check the print q
Page 86 and 87: Chapter 7 Print Quality Diagnostic
Page 88 and 89: Chapter 7 84 Solve a problem To pre
Page 90 and 91: Chapter 7 86 Solve a problem The li
Page 92 and 93: Chapter 7 88 Solve a problem Exampl
Page 94 and 95: Chapter 7 Solution 9: Replace the p
Page 96 and 97: Chapter 7 To clean the area around
Page 98 and 99: Chapter 7 • When using thin speci
Page 100 and 101: Chapter 7 • Black dots or streaks
Page 102 and 103: Chapter 7 Part of the document did
Page 104 and 105: Chapter 7 Take steps to improve the
Page 106 and 107: Chapter 7 • Make sure you use the
Page 108 and 109: Chapter 7 port labeled 1-LINE on th
Page 110 and 111: Chapter 7 • Other equipment, whic
Page 112 and 113: Chapter 7 • Make sure the device
Page 114 and 115: Chapter 7 110 Solve a problem • I
Page 116 and 117: Chapter 7 TIP: If the device came w
Page 118 and 119: Chapter 7 Solve wireless problems (
Page 120 and 121: Chapter 7 Mac OS X ▲ Click the Ai
Page 122 and 123: Chapter 7 3. Do one of the followin
Page 124 and 125: Chapter 7 Another common problem is
Page 126 and 127: Chapter 7 Check the device IP addre
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Chapter 7 • If the computer canno
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Chapter 7 Understand the network co
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Chapter 7 2. Gently pull the paper
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A Technical information This sectio
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Appendix A Ink cartridge warranty i
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Appendix A Processor: 192 MHz ARM9
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Appendix A (continued) Media size M
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Appendix A (continued) Tray Type We
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Appendix A (continued) Paper type D
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Appendix A Regulatory information T
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Appendix A Notice to users in Japan
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Appendix A Notice to users of the C
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Appendix A Exposure to radio freque
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Appendix A Declaration of conformit
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Appendix A Disposal of waste equipm
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Appendix A Third-party licenses Thi
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Appendix A SHA2 FIPS 180-2 SHA-224/
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Appendix A HP Officejet 4500 Third-
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Appendix A OpenSSL Copyright (C) 19
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Appendix A THIS SOFTWARE IS PROVIDE
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Appendix A Expat Copyright (c) 1998
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B HP supplies and accessories This
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C Additional fax setup After comple
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Appendix C • Answering machine: A
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Appendix C 3. (Optional) Change the
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Appendix C 1 Telephone wall jack 2
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Appendix C Back view of the device
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Appendix C Set up the device with a
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Appendix C 1 Telephone wall jack 2
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Appendix C To set up the device wit
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Appendix C Shared voice/fax line wi
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Appendix C Shared voice/fax line wi
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Appendix C Since your computer dial
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Appendix C Test fax setup You can t
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Appendix D This section contains th
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Appendix D There are two communicat
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Appendix D To turn off wireless com
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Appendix D not simply delete the de
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E Device management tools This sect
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Appendix E You can open the embedde
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Appendix F Ink level warnings and i
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Appendix F Solution 2: Turn the pro
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Appendix F Usually, you can resolve
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default settings copy 38 deleting f
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shared with fax and voice line (par
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T technical information copy specif
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