HP Officejet 4500 (G510) - FTP Directory Listing - Hewlett Packard

Chapter 7
110 Solve a problem
• If you have an answering machine on the same phone line with the device, you
might have one of the following problems:
◦ Your answering machine might not be set up properly with the device.
◦ Your outgoing message might be too long or too loud to allow the device to
detect fax tones, and the sending fax machine might disconnect.
◦ Your answering machine might not have enough quiet time after your outgoing
message to allow the device to detect fax tones. This problem is most
common with digital answering machines.
The following actions might help solve these problems:
◦ When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the device as
described in Case I: Shared voice/fax line with answering machine.
◦ Make sure the device is set to receive faxes automatically. For information on
setting up the device to receive faxes automatically, see Receive a fax.
◦ Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see Set the number of
rings before answering.
◦ Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be
causing the problem.
◦ Reconnect the answering machine and record your outgoing message again.
Record a message that is approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message. Leave at least 5 seconds
of silence at the end of the voice message. There should be no background
noise when recording this silent time. Try to receive a fax again.
NOTE: Some digital answering machines might not retain the recorded
silence at the end of your outgoing message. Play back your outgoing
message to check.
• If the device shares the same phone line with other types of phone equipment,
such as an answering machine, a computer dial-up modem, or a multi-port switch
box, the fax signal level might be reduced. The signal level can also be reduced
if you use a splitter or connect extra cables to extend the length of your phone. A
reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything except
the device from the phone line, and then try to receive a fax. If you can receive
faxes successfully without the other equipment, one or more pieces of the other
equipment is causing problems; try adding them back one at a time and receiving
a fax each time, until you identify which equipment is causing the problem.
• If you have a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), make sure that the Distinctive
Ring feature on the device is set to match. For more information, see Change the
answer ring pattern for distinctive ring.