Rec Guide - City of Kelowna

4 PROGRAMS LOCATIONS
Program Locations
Bankhead Community School – 1280 Wilson Ave
Belgo Park – 895 Belgo Rd.
Ben Lee Park & Water Park – 900 Houghton Rd.
Birkdale Park – 363 Prestwick St. @ Birkdale
Capital news Centre (CnC) – Gordon Dr. & Lequime Rd.
Cedar Creek Community Centre – 5160 Chute Lake Rd.
Central okanagan Sailing Assoc. (CoSA) - 4220 Hobson Rd.
Curlew Park - 5210 Lark St.
City Park & Water Park – 1600 Abbott St.
Duggan Park - 1494 Bernard Ave.
e. Kelowna Softball Complex – 2741 KLO Rd. & E. Kelowna Rd.
Hollydell Park – Hollydell Rd. at Dundee Rd.
Loseth Park – Loseth Dr.
Glenmore office – #105-1014 Glenmore Dr.
Glenmore Sportsfield – 500 Valley Rd.
Gerstmar Park – 955 Gerstmar Rd.
Golf Centre, The – 2650 Benvoulin Rd.
Kelowna Library – 1380 Ellis St.
Kinsmen Park - 2600 Abbott St.
Kinsmen Fieldhouse Hall & Kinsmen Media Centre – Gordon Dr.
& Lexington Rd. in Mission Sports Field
refunds & Credits
MeMBeRsHip canceLLaTions
• A refund or credit will be issued
• No refunds for used 10 or 20 entry passes
• Cancellations subject to a $5 cancellation fee
pRogRaM canceLLaTions
• Should we cancel a program, your preference of a full refund, credit
on account, or enrollment in another available program will be made
• Please allow 3 weeks for processing and mailing of a refund cheque
• Payments made by credit or debit card will be refunded back to the
card
WiTHDRaWaLs & TRansFeRs
Programs
• Refunds will only be considered 24 hours prior to 1st class
• After the 1st class start date, refunds or credits will be prorated
from the date of request
• Requests received less than 24 hrs before a class will result in that
class being considered attended
• Medical refunds or extension requests must be accompanied by a
valid Doctor’s note
• Subject to a $5 withdrawal fee
Aquatic Leadership Programs & Private Swimming Lessons
• 48 hrs notice is required to obtain a refund
• Refunds will not be granted to registrants who do not possess all
prerequisites and present them on the first day of the course
Tournaments & Leagues
• Refunds require approval of the Coordinator
• Please refer to the individual program information for details
• There are no refunds for team or individual player withdrawals from
the leagues once the schedule has been published
Community Partner Programs - where the City is performing only
registration services
• Refunds requested 24 hrs prior to 1st class are eligible for a full
refund
• Refunds requested within 24 hrs of the 1st class or later are not
eligible through the City but registrants can contact the
respective organization regarding their refund policy
Memorial Arena – 1424 Ellis St.
Mugford Park – Mugford Rd. & Stetson St.
Mission Creek Park - Eeco Centre - 2363 Springfield Rd.
Mission Sportsfields – 4105 Gordon Dr. N., Lexington & Gordon Dr.
n. rutland Sportsfields – 375 Hartman Rd. (E. of Kelowna Family Y)
okanagan Mission Activity Centre (oKMAC) – 4398 Hobson Rd.
osprey Park – 2600 Richter St.
Parkinson recreation Centre (PrC) – 1800 Parkinson Way
Prospera Place – 1223 Water St.
Quigley elementary School – 705 Kitch Rd.
Quilchena Park – 347 Quilchena Dr.
redridge Park – 4805 Westridge Dr.
rotary Centre for the Arts - 421 Cawston Ave.
rutland Centre - 765 Dodd Rd.
rutland Lions Park – 205 Gray Rd. & Pemberton Rd.
rutland Twin Arena – 645 Dodd Rd.
Sport Kelowna Centre office – 645 Dodd Rd.
South Kelowna elementary School - 4176 Spiers Rd.
Springvalley elementary School - 470 Ziprick Rd.
Stuart Park Arena – 1414 Water St.
Watson rd. elementary School – 475 Yates Rd.
Wigglesworth Park – Wigglesworth Cres. & Sumac Rd. E.
Programs may, at times, be cancelled due to insufficient enrollment.
in the event of a cancellation, time or location change, participants
will be notified with as much lead time as possible.
WaiT-LisTs
If you are on a wait-list and you receive a call that there is space available,
we will hold the spot for 24 hrs only. On long weekends, this time will be
extended until the first business day after the holiday.
MeDicaL ReFunDs oR exTensions
• Programs or memberships - requests must be accompanied by a
valid Doctor’s note.
cReDiTs on accounT
You may choose to leave your refund on your account as a credit to be
used at a later date but please be advised that credit balances on account
are subject to Council Policy #330:
• Credits less than $50 will become the property of the City of
Kelowna after one year of inactivity
• Credits greater than $50 will become the property of the City of
Kelowna after 3 years of inactivity
senioR’s DiscounT & RaTes
We offer a reduced rate on our general admission fees & passes as well as
on registered and drop in land & aquatic fitness classes for customers 65
yrs and older. Please let us know if you qualify for the discount or reduced
rate prior to purchasing. Please note that Pharmacare card or equivalent
must be presented.
cHiLDRen’s FiTness Tax & aRTs cReDiT
For information, please refer to the Canada Revenue Agency website at
www.cra-arc.gc.ca.
cusToMeR saTisFacTion
Your satisfaction is important to us. should you be unsatisfied with a
program or service we offer, a refund may be issued at the discretion of
management.
kelowna.ca/recreation 250 469-8800