SDM-DesignTracker 5.0 User Guide - MKS

Working With Service Request and Design Request
Status Codes
22 • SDM-DesignTracker 5.0 User Guide
The Work with Service Request Status Codes and Work with Design Request Status
Codes functions allow you to create, change, copy, delete, and display service request
and design request status codes, and to identify corresponding message flags and
write protect fields. The process is basically the same for both service requests and
design requests. You can filter the display of service and design requests and report
data by using the service request and design request status codes. These codes also
display when you attach a service request to a design request.
Status codes are used to identify the current status of a service request or design
request (for example, completed, denied, open, and so forth). They are also used to
identify subset selection criteria, messaging, to update information communicated by
SDM-Implementer and from entities made in Environment Status Code settings
(option 34) default.
This is a required function that is typically performed by the SDM-DesignTracker
System Administrator at the beginning of setup. The type codes are used to set up the
defaults for service requests and design requests in System Control.
To work with service request and design
request status codes:
1. From the SDM-DesignTracker main menu, type option 20, Setup
Menu, and press ENTER. The Setup Menu displays.
2. From the Setup Menu, type option 29 to display the Work with Service
Request Status Codes panel or option 31 to display the Work with
Design Request Status Codes panel, and press ENTER.
Status codes can also be accessed from a command line by entering the
Work with Service Request Status Codes command DTWRKSSC, or the
Work with Design Request Status Codes command DTWRKDSC..
3. If creating a new status code, type 1 in the Opt field to display the
Create Service Request Status panel or the Create Design Request
Status panel.
If you want to perform a different function, you can select 2=Change,
3=Copy, 4=Delete or 5=Display.
4. Enter the following information:
a) Three character ID code
b) Short description (displays on the selection panels).
c) Determine if this specific status code represents a closed request or
open request.
d) Identify which users will receive messages based on the status of a
request.
e) Determine which fields in the Work with Service Request and
Work With Design Request functions are write protected for the
status code.
f) Longer description