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Subset Service Requests Task Variations<br />
Once you have accessed Work with Service Requests, you can change the current<br />
subset criteria or define a new subset using specific comparison criteria<br />
To change the current standard subset criteria:<br />
1. Press F17=Subset to display the Define Subset panel.<br />
2. Select Record Selection by typing a 1 in the Opt field and pressing<br />
ENTER. The Subset Service Request panel displays with the current<br />
standard default subset information.<br />
To define or change custom subset criteria:<br />
1. Press F17=Subset to display the Define Subset panel.<br />
2. Select Extended Record Selection by typing a 1 in the Opt field and<br />
pressing ENTER. The Select Records panel displays.<br />
3. Enter the subset comparison criteria required to display service<br />
requests. You can use F4=Prompt on any field to display a list of valid<br />
values for Fields, Tests, Values, or And/Or.<br />
Note: This function allows you to create subsets using a wide range of<br />
comparison values, as well as the and/or logic to create expressions that<br />
have more than one character string.<br />
4. Once you have created your subset criteria, press ENTER. The system<br />
validates the subset criteria and displays the Define Subset panel.<br />
5. Press ENTER again to display the service request list based on the<br />
custom subset selection criteria.<br />
CHAPTER 4 WORKING WITH SERVICE REQUESTS AND DESIGN REQUESTS • 67