SDM-DesignTracker 5.0 User Guide - MKS

Note: Changing the Closed status from 0 to 1 for an existing status code
automatically closes any outstanding service or design requests that are
logged under that code. A message displays to warn you of this before the
changed status code is accepted.
5. Press PAGEDOWN to access the second panel of the Work with
Service Requests and/or Work with Design Request Status Codes
function and enter the following information:
a) Continue to determine what fields in the Work with Service
Request and Work With Design Request functions are write
protected for the status code.
b) Long description for service request status codes.
6. If you are creating a design request status code, press PAGEDOWN to
access the third and final panel for input. Enter the following:
a) Continue to determine what fields in the Work With Design
Request function are write protected for the status code.
b) Longer description for the design request status code.
7. Press ENTER to process your entries. The panel remains displayed for
additional entries.
8. Press F12=Cancel to redisplay the Work with Status Codes selection
panel or for other status code tasks, or press F3=Exit to redisplay the
Setup Menu.
Common Question
Working With Priority Codes
Q. If I am interfacing SDM-SupportCenter calls with service requests and/or design
requests, do the service requests and design request status codes need to be the same
as the SDM-SupportCenter codes?
A. Yes. This is especially important if you want to create service requests or design
requests from an existing SDM-SupportCenter call.
The Work with Priority Codes options allows you to create, change, copy, delete, and
display the requester, benefit (service requests and design requests) and development
priority (design requests only) codes. Up to 36 separate codes can be identified. You
can filter the display of service and design requests and report data by the different
priority codes.
Both service requests and design requests have a default requester and benefits
priority code that can be changed when creating or updating the request. Design
requests have the added ability to have a development priority code. The code that
displays can be any one of the available codes for that type of request. The codes also
display when attaching a service request to a design request. Priority codes are used
to identify the relative importance of a request (for example, major impact, cosmetic
change, and so forth).
This is a required function that is typically performed by the SDM-DesignTracker
System Administrator at the beginning of setup. The priority codes are used to set up
the default requester, benefit, and priority codes in System Control.
Chapter 3 Setup Tasks • 23