SDM-DesignTracker 5.0 User Guide - MKS

6. You can set the initial values for the following fields in the user profile:
Product
Component
Version
Project creation rule
Company
Divisions
Department
Cost center
Contact
7. Press ENTER when you complete your edits. The Work with Service
Requests panel redisplays.
Once a service request is created, it may be necessary to perform the tasks of
Approvals and Attach SupportCenter calls.
Create Service Request Task Variations
You can also create a service request from an SDM-SupportCenter call. However,
the call may not be used on more than one service request or design request.
Note: This function is only available in create mode.
To create a service request from a
SupportCenter call:
1. From the SDM-DesignTracker Menu, type option 6 and press ENTER
to display the Work with Service Requests panel.
This function can also be accessed using the Work with Service
Requests command DTWRKSR.
2. Type 1 in the Opt field to display the Create Service Request panel.
3. On the Create Service Request panel, press F6=Select Call to display
the Select Call to Attach panel.
4. Select a specific call by typing 1 in the Opt field and pressing ENTER.
Any fields from the call overwrite identical fields on the service
request.
5. On the Confirmation Selection of Call to Attach panel, press ENTER.
The Create Service Request panel redisplays. Notice the information
from the SDM-SupportCenter call defaults on the corresponding service
request fields.
6. Press ENTER when you have complete your edits. The Work with
Service Requests panel redisplays.
CHAPTER 4 WORKING WITH SERVICE REQUESTS AND DESIGN REQUESTS • 69