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Attaching <strong>SDM</strong>-SupportCenter Calls to a Design Request<br />
Displays a list of <strong>SDM</strong>-SupportCenter calls that have not been attached to a design<br />
request. <strong>SDM</strong>-SupportCenter calls can be attached to a design request for total<br />
integration of <strong>SDM</strong>-SupportCenter and <strong>SDM</strong>-<strong>DesignTracker</strong>.<br />
Using this function allows multiple calls to be attached to a design request at one<br />
time. Attaching an <strong>SDM</strong>-SupportCenter call to a design request allows the requester<br />
to track the current status of the request.<br />
This is an optional task typically performed by a programmer, project leader, or end<br />
user anytime after a design request is created.<br />
<strong>SDM</strong>-SupportCenter and <strong>SDM</strong>-<strong>DesignTracker</strong> must be installed and integrated for<br />
this functionality.<br />
To attach <strong>SDM</strong>-Support Center calls:<br />
1. From the <strong>SDM</strong>-<strong>DesignTracker</strong> Menu, type option 1 and press ENTER<br />
to display the Work with Design Requests panel, or enter Work with<br />
Service Requests command DTWRKSR at the command line.<br />
Depending on your subset authorities, the Subset Design Request panel<br />
may display. Change the selection criteria or accept the defaults by<br />
pressing ENTER. The Work with Design Request panel displays.<br />
2. On the Work with Design Request panel, type 16 in the Opt field next<br />
to the request to display the Select Calls to Attach panel.<br />
3. Attach the <strong>SDM</strong>-SupportCenter call(s) to the design request:<br />
Type 1 in the option field next to the call(s) to attach to the design<br />
request, or search for specific calls by entering the full or partial<br />
value at the top of the corresponding column(s). The system<br />
searches for values that are equal to or greater than the entered<br />
value and displays the calls for selection.<br />
Or…<br />
Type 5 in the option field next to the call(s) to view the<br />
corresponding call details.<br />
4. Press ENTER to accept the selected calls and redisplay the Work with<br />
Design Request panel.<br />
Note: You can use option 17=Display calls to display a list of <strong>SDM</strong>-<br />
SupportCenter calls that are attached to the selected design request.<br />
Common Question<br />
Q. Is there a limit to the number of <strong>SDM</strong>-SupportCenter calls that can be attached to<br />
a single design request?<br />
A. No.<br />
CHAPTER 4 WORKING WITH SERVICE REQUESTS AND DESIGN REQUESTS • 79
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