SDM-DesignTracker 5.0 User Guide - MKS

Subsetting Design Requests
4. Attach the SDM-SupportCenter call(s) to the service request, by
performing one of the following options:
Type 1 in the option field next to the call(s) to attach to the service
request, or search for specific calls by entering the full or partial
value at the top of the corresponding column(s). The system
searches for values that are equal to or greater than the entered
value and displays the calls for selection.
Type 5 in the option field next to the call(s) to display the
corresponding call details.
5. Press ENTER to accept the selected calls and redisplay the Work with
Service Request panel.
The Subset Design Request panel may initially display when the Work with Design
Requests function is accessed. Display of this function depends on how, or if, the
System Administrator has previously determined your subset display capability.
Depending on your authority, subsetting allows you to specify selection criteria to
display only requests associated with specific criteria or to view default selection
criteria previously defined for you by the System Administrator.
This is an optional task typically performed by the SDM-DesignTracker System
Administrator or you (depending on your subset authority).
Subset criteria can be determined by the System Administrator at the time your user
profile is defined, or depending on your authority, determined when you access the
Work with Design Requests function.
When limiting display of requests to specific selection criteria, your subset criteria
must be established in Work with User Profiles, option 6=DR subset values. To
automatically display the Subset Design Requests panel when Work with Design
Requests is accessed, the Automatic prompt on subset field in Subset Design
Requests must be set to 1.
To subset design requests:
1. From the SDM-DesignTracker Menu, type option 1 for Work with
Design Requests, or type DTWRKDR at the command line and press
ENTER. The Subset Design Requests panel displays.
Note: If the Work with Design Requests panel displays, the subset display
was overridden. See the Work with Design Requests task for further
information about this function.
2. When the first Subset Design Request panel displays:
Review the default selection criteria and press ENTER to continue
to the Work with Design Requests panel.
Or…
Enter new selection criteria and press PAGEDOWN to continue to
the second subset panel.
CHAPTER 4 WORKING WITH SERVICE REQUESTS AND DESIGN REQUESTS • 73