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24 • <strong>SDM</strong>-<strong>DesignTracker</strong> <strong>5.0</strong> <strong>User</strong> <strong>Guide</strong><br />
To work with priority codes:<br />
1. From the <strong>SDM</strong>-<strong>DesignTracker</strong> main menu, type option 20, Setup<br />
Menu, to display the <strong>SDM</strong>-<strong>DesignTracker</strong> Setup Menu.<br />
2. From the Setup Menu, type option 24,Priority Codes, and press<br />
ENTER to display the Work with Priority Codes panel.<br />
Priority codes can also be accessed from the command line using the<br />
Work with Priority codes command DTWRKPC.<br />
To display a specific priority code at the top of the Priority Code List,<br />
type the priority code in the Prty field and press ENTER.<br />
3. If you are creating a priority code, type 1 in the Opt field to display the<br />
Create Priority Code panel.<br />
If you want to perform a different function, you can select 2=Change,<br />
3=Copy, 4=Delete, or 5=Display.<br />
4. Enter the following:<br />
a) character ID code<br />
b) Short description (which is displayed on the selection panels)<br />
c) Longer description.<br />
5. Press ENTER to process your entries. The panel remains displayed for<br />
additional entries.<br />
6. Press F12=Cancel to redisplay the Work with Priority Codes panel, or<br />
press F3=Exit to redisplay the Setup Menu.<br />
Common Question<br />
Q. If I am using <strong>SDM</strong>-SupportCenter, do the request priority codes need to be<br />
equivalent to <strong>SDM</strong>-SupportCenter call priorities?<br />
A. Yes. This is especially important if you want to create service request or design<br />
requests from an existing <strong>SDM</strong>-SupportCenter call.