2012 Best Practices for Government Libraries

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ix BEST PRACTICES 2012 Improving Services to Customers: Forward Thinking from NTIS Bill McGahey, Customer Contact Center Manager, National Technical Information Service Page 205 23 Things: From Afghanistan to Zanzibar Mary Nell Bryant, M.A., M.L.S., U.S. Foreign Service Information Officer, retired Page 208 Develop a Closer Partnership with Vendor trainers as Part of Your Library Outreach Strategy Eileen Schnur, MLS, Library Director, Department of Navy Page 212 A Virtual Reference Reality: Behind the scenes of a small research business that knows no boundaries? The Need for Virtual Reference Kate Follen, MLS, President, Monroe Information Services Page 215 Lexis for Microsoft Office Page 218 Bibliography Boon: A Knowledge Initiative Leanna E. Bush, Library Technician, US Army Medical Research Institute of Chemical Defense, Wood Technical Library, Aberdeen Proving Ground, MD Page 220 Developing a New Course – The Bluebooking Series at the DOJ Libraries Kera Winburn & Mariana Long, Reference Librarians, U.S. Department of Justice Page 222
PUSHING BOUNDARIES: SOMETHING EXTRA x BEST PRACTICES 2012 Library Benchmarking Toolkit: A Practical Guide Karen Krugman, Chief, Research Library & Archives, Export-Import Bank of the United State; Karen White, Senior Librarian & Team Lead, USAID Knowledge Services Center, LAC Group on assignment at USAID; and Kristin Vajs, Chief Librarian, Research Library, Federal Reserve Board of Governors Page 225 LexisNexis Government Professional Services Page 241 The Unquiet Sea: Solo Librarians in Government Organisations Penelope Campbell, Library Manager, Department of Family and Community Services, Housing NSW Page 233 Records Management for the Librarian: Part One Ellen Ensel, Knowledge Manager, Information Services, United States Institute of Peace Page 243 Records Management for the Librarian: Part Two Ellen Ensel, Knowledge Manager – Information Services, United States Institute of Peace, Page 245 Thinking about Work-Life Balance Carol Barra, Senior Librarian Relations Consultant, LexisNexis Page 247 Follow Up to 2012 FEDLINK EXPO Marie Kaddell, Senior Information Professional Consultant, LexisNexis Page 249 Follow Up to the 2012 Federal Law Librarians' Conference Marie Kaddell, Senior Information Professional Consultant, LexisNexis Page 251 2012 ALA Conference Tweets from Marie Kaddell, Senior Information Professional Consultant, LexisNexis (@libraryfocus) Page 253
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Page 5 and 6: PUSHING BOUNDARIES: COMMUNITY Pushi
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Page 13 and 14: AALL Federal Law Librarians Caucus
Page 15 and 16: LIKE THE NEW LEXISNEXIS FOR GOVERNM
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Page 21 and 22: 8 BEST PRACTICES 2012 E-Reader Best
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Page 25 and 26: LexisNexis ® eBooks Trusted legal
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Page 29 and 30: Location Independence Mobile phones
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Page 35 and 36: Going Mobile By David E. McBee, M.L
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Page 41 and 42: Tools for Transformation 28 BEST PR
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Page 53 and 54: Phrases/Terms # of Participants Str
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48 BEST PRACTICES 2012 rewarded - a
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those qualities as essential parts
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52 BEST PRACTICES 2012 Work: I foll
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54 BEST PRACTICES 2012 As the year
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Preparing for Change is Important;
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PUSHING BOUNDARIES: COMMUNITY 58 BE
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60 BEST PRACTICES 2012 librarians a
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62 BEST PRACTICES 2012 Explore thos
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Capturing Visual Resources: Pintere
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66 BEST PRACTICES 2012 started, it
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68 BEST PRACTICES 2012 Growing the
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3. Challenges 70 BEST PRACTICES 201
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72 BEST PRACTICES 2012 Importance o
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74 BEST PRACTICES 2012 Action: This
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An Online Community Is Born: NIC’
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e-Challenges When the World is Your
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80 BEST PRACTICES 2012 Corps commun
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82 BEST PRACTICES 2012 Affairs, Fis
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84 BEST PRACTICES 2012 Park Ranger
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Real Libraries, Virtual Worlds—In
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Reference Area a the Community Virt
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Abbey Zenith leads a discussion on
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92 BEST PRACTICES 2012 English as a
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94 BEST PRACTICES 2012 student; one
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How Librarians Can Successfully Nav
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Revitalizing Your Library’s Blog
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100 BEST PRACTICES 2012 With this p
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Following Virtual Footprints: Vetti
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104 BEST PRACTICES 2012 We would be
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He/she lives or lived ... • Super
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http://apps.irs.gov/app/eos/, NCCS
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General Sources Access to Archival
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112 BEST PRACTICES 2012 2. Internat
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The LexisNexis ® Due Diligence Das
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Conversational Patterns That Suppor
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118 BEST PRACTICES 2012 To illustra
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120 BEST PRACTICES 2012 own perspec
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122 BEST PRACTICES 2012 Developing
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124 BEST PRACTICES 2012 Workforce:
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126 BEST PRACTICES 2012 Another exa
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128 BEST PRACTICES 2012 Can You Hea
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130 BEST PRACTICES 2012 to do it. F
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Nexis Direct—Intelligence for Int
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Open Government: Digitization and I
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136 BEST PRACTICES 2012 agencies. W
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138 BEST PRACTICES 2012 even federa
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140 BEST PRACTICES 2012 The move to
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142 BEST PRACTICES 2012 Figure 7: D
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144 BEST PRACTICES 2012 Table 2: Pu
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146 BEST PRACTICES 2012 While e-fil
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148 BEST PRACTICES 2012 Digital tec
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150 BEST PRACTICES 2012 automated s
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152 BEST PRACTICES 2012 In the true
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154 BEST PRACTICES 2012 Around the
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Current Challenges in Authenticatin
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158 BEST PRACTICES 2012 variety of
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Leveraging Your Big Data Technology
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Beyond news and business content, L
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164 BEST PRACTICES 2012 Reaching Ou
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166 BEST PRACTICES 2012 individuall
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Lexis Advance 168 BEST PRACTICES 20
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170 BEST PRACTICES 2012 The Combine
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172 BEST PRACTICES 2012 popular pro
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174 BEST PRACTICES 2012 So, in ten
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176 BEST PRACTICES 2012 In the OCC'
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178 BEST PRACTICES 2012 Planning fo
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180 BEST PRACTICES 2012 annual or b
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Veterans History Project: Preservin
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Building a Better Intranet By D. Ly
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186 BEST PRACTICES 2012 Hosted and
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188 BEST PRACTICES 2012 published b
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LexisNexis ® Publisher Solutions-
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Embedded Librarians: Pushing Bounda
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194 BEST PRACTICES 2012 “The info
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Engaging Online Students By Suzanne
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Pushing the Physical Boundaries of
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200 BEST PRACTICES 2012 Using the S
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202 BEST PRACTICES 2012 The middle
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Digitizing State Historical Sites
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Solutions - Delivering Services Cus
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23 Things: From Afghanistan to Zanz
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And when they fall behind: 210 BEST
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212 BEST PRACTICES 2012 Develop a C
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214 BEST PRACTICES 2012 hosted webi
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Communication 216 BEST PRACTICES 20
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Lexis ® for Microsoft ® Office In
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Bibliography Boon: A Knowledge Init
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222 BEST PRACTICES 2012 Developing
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PUSHING BOUNDARIES: SOMETHING EXTRA
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226 BEST PRACTICES 2012 You may be
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228 BEST PRACTICES 2012 Consider h
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230 BEST PRACTICES 2012 Keep your
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232 BEST PRACTICES 2012 “Learnin
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234 BEST PRACTICES 2012 Service Pro
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236 BEST PRACTICES 2012 Another pos
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238 BEST PRACTICES 2012 government.
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240 BEST PRACTICES 2012 are aimed a
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Gain the advantage of in-depth expe
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244 BEST PRACTICES 2012 Change mana
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246 BEST PRACTICES 2012 Business an
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248 BEST PRACTICES 2012 get that ca
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250 BEST PRACTICES 2012 Congratulat
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252 BEST PRACTICES 2012 LC Law fore
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254 BEST PRACTICES 2012 You can fin
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256 BEST PRACTICES 2012 2012 SLA Co
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258 BEST PRACTICES 2012 Handout for
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260 BEST PRACTICES 2012 Don’t mis
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262 BEST PRACTICES 2012 2012 AALL C
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264 BEST PRACTICES 2012 @marisabend
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SLA 2011: Government and Military U
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268 BEST PRACTICES 2012 free to cho
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270 BEST PRACTICES 2012 How do you
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Some thoughts on how to increase RO
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274 BEST PRACTICES 2012 Here are th
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276 BEST PRACTICES 2012 Maintain a
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278 BEST PRACTICES 2012 o Blocked b
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280 BEST PRACTICES 2012 On books: W
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ALA Federal Armed Forces Library Ro
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AALL Federal Law Librarian Caucus 2
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2012 Best Practices for Government Libraries

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