2012 Best Practices for Government Libraries

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Benchmarking Methodology More Resources to Get Started 231 BEST PRACTICES 2012 "Achieving Information Service Excellence." Betty Jo Hibberd. Information Outlook, 11(1), January 2007: 8-13. “Ahead or Behind the Curve: Where Do You Stand?” Nikki Poling. Information Outlook, 6(7), July 2002: 22-25. “Benchmarking Basics for Librarians.” http://units.sla.org/division/dmil/mlw97/gohlke/ "Benchmarking for Agility." Joseph Sarkis. Benchmarking: An International Journal, 8(2), 2001: 88-107. "Benchmarking and Library Quality Maturity." Frankie Wilson and J. Stephen Town. Performance Measurement and Metrics, 7(2), 2006: 75-82. “Benchmarking—Measuring and Comparing for Continuous Improvement.” Sue Henczel. Information Outlook, 6(7), July 2002: 12-20. “The Customer Speaks: Assessing the User’s View.” Barbara P. Silcox and Paula Deutsch. Information Outlook, 7(5), May 2003. “Demonstrating Value and Return on Investment: The Ongoing Imperative.” Roger Strouse. Information Outlook, 7(3), February 2003: 15-19. “Determining and Communicating the Value of the Special Library: Valuing the Balanced Library Scorecard.” Joseph Matthews. Information Outlook, 7(3), March 2003: 27-31. “From Data to Outcomes: Assessment Activities at the NIST Research Library.” Barbara P. Silcox and Paula Deutsch. Information Outlook, 7(10), October 2003. “If You Don’t Know, Ask: The Art and Craft of Survey.” Gloria Dinerman. Information Outlook, 6(7), July 2002: 6-10. "Learning from Best Practices." George Plosker. Online, 28(3), May/June 2004. “Learning from Other Libraries: Benchmarking to Assess Library Performance.” Paula Deutsch and Barbara P. Silcox. Information Outlook, 7(7), July 2003: 19-25.
232 BEST PRACTICES 2012 “Learning from Peers: Benchmarking Your Information Management Activities.” Karen Wilson and Roger Strouse. Information Outlook, 9(9), September 2005: 27-33. Learning the Skills Needed to Assess and Benchmark.” Information Outlook, 6(7), July 2002: 42. “Report on benchmarking process.” University of Virginia Libraries. http://www2.lib.virginia.edu/mis/benchmarking/benchmarking_process_rept. html Best Practices Ideas “2011 Best Practices for Government Libraries: E-initiatives and E-efforts: Expanding our Horizons.” Lexis Nexis, 2011. http://www.lexisnexis.com/tsg/gov/Best_Practices/Best_Practices_2011.pdf “Best Practices for the Customer-Focused Library.” Metropolitan Library System. http://www.mls.lib.il.us/consulting/pdf/CFLBestPractices.pdf “The Idea of Order: Transforming Research Collections for 21 st Century Scholarship.” Council for Information and Library Resources, June 2010. http://www.clir.org/pubs/reports/pub147/reports/pub147/pub147.pdf
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2012 Best Practices for Government
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ii BEST PRACTICES 2012 Transform Kn
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PUSHING BOUNDARIES: COMMUNITY Pushi
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vi BEST PRACTICES 2012 Public Recor
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viii BEST PRACTICES 2012 Planning f
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PUSHING BOUNDARIES: SOMETHING EXTRA
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AALL Federal Law Librarians Caucus
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LIKE THE NEW LEXISNEXIS FOR GOVERNM
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4 BEST PRACTICES 2012 not like the
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6 BEST PRACTICES 2012 the Library a
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8 BEST PRACTICES 2012 E-Reader Best
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10 BEST PRACTICES 2012 In 2010 and
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LexisNexis ® eBooks Trusted legal
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Introducing LexisNexis ® Digital L
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Location Independence Mobile phones
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productivity. 18 BEST PRACTICES 201
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20 BEST PRACTICES 2012 Librarians W
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Going Mobile By David E. McBee, M.L
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Mobile solutions from LexisNexis ®
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Mobile Solutions from LexisNexis ®
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Tools for Transformation 28 BEST PR
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30 BEST PRACTICES 2012 BE A CHANGE
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32 BEST PRACTICES 2012 Transform Kn
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34 BEST PRACTICES 2012 and need to
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36 BEST PRACTICES 2012 a list of ke
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Are We Work-Ready? 38 BEST PRACTICE
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Phrases/Terms # of Participants Str
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42 BEST PRACTICES 2012
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44 BEST PRACTICES 2012 cowering in
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46 BEST PRACTICES 2012 that degree
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48 BEST PRACTICES 2012 rewarded - a
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those qualities as essential parts
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52 BEST PRACTICES 2012 Work: I foll
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54 BEST PRACTICES 2012 As the year
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Preparing for Change is Important;
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PUSHING BOUNDARIES: COMMUNITY 58 BE
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60 BEST PRACTICES 2012 librarians a
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62 BEST PRACTICES 2012 Explore thos
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Capturing Visual Resources: Pintere
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66 BEST PRACTICES 2012 started, it
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68 BEST PRACTICES 2012 Growing the
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3. Challenges 70 BEST PRACTICES 201
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72 BEST PRACTICES 2012 Importance o
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74 BEST PRACTICES 2012 Action: This
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An Online Community Is Born: NIC’
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e-Challenges When the World is Your
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80 BEST PRACTICES 2012 Corps commun
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82 BEST PRACTICES 2012 Affairs, Fis
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84 BEST PRACTICES 2012 Park Ranger
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Real Libraries, Virtual Worlds—In
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Reference Area a the Community Virt
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Abbey Zenith leads a discussion on
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92 BEST PRACTICES 2012 English as a
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94 BEST PRACTICES 2012 student; one
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How Librarians Can Successfully Nav
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Revitalizing Your Library’s Blog
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100 BEST PRACTICES 2012 With this p
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Following Virtual Footprints: Vetti
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104 BEST PRACTICES 2012 We would be
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He/she lives or lived ... • Super
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http://apps.irs.gov/app/eos/, NCCS
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General Sources Access to Archival
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112 BEST PRACTICES 2012 2. Internat
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The LexisNexis ® Due Diligence Das
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Conversational Patterns That Suppor
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118 BEST PRACTICES 2012 To illustra
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120 BEST PRACTICES 2012 own perspec
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122 BEST PRACTICES 2012 Developing
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124 BEST PRACTICES 2012 Workforce:
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126 BEST PRACTICES 2012 Another exa
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128 BEST PRACTICES 2012 Can You Hea
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130 BEST PRACTICES 2012 to do it. F
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Nexis Direct—Intelligence for Int
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Open Government: Digitization and I
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136 BEST PRACTICES 2012 agencies. W
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138 BEST PRACTICES 2012 even federa
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140 BEST PRACTICES 2012 The move to
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142 BEST PRACTICES 2012 Figure 7: D
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144 BEST PRACTICES 2012 Table 2: Pu
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146 BEST PRACTICES 2012 While e-fil
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148 BEST PRACTICES 2012 Digital tec
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150 BEST PRACTICES 2012 automated s
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152 BEST PRACTICES 2012 In the true
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154 BEST PRACTICES 2012 Around the
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Current Challenges in Authenticatin
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158 BEST PRACTICES 2012 variety of
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Leveraging Your Big Data Technology
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Beyond news and business content, L
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164 BEST PRACTICES 2012 Reaching Ou
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166 BEST PRACTICES 2012 individuall
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Lexis Advance 168 BEST PRACTICES 20
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170 BEST PRACTICES 2012 The Combine
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172 BEST PRACTICES 2012 popular pro
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174 BEST PRACTICES 2012 So, in ten
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176 BEST PRACTICES 2012 In the OCC'
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178 BEST PRACTICES 2012 Planning fo
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Page 195 and 196: Veterans History Project: Preservin
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Page 203 and 204: LexisNexis ® Publisher Solutions-
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ALA Federal Armed Forces Library Ro
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AALL Federal Law Librarian Caucus 2
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2012 Best Practices for Government Libraries

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