2012 Best Practices for Government Libraries

Benchmarking Methodology
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BEST PRACTICES 2012
"Achieving Information Service Excellence." Betty Jo Hibberd. Information
Outlook, 11(1), January 2007: 8-13.
“Ahead or Behind the Curve: Where Do You Stand?” Nikki Poling. Information
Outlook, 6(7), July 2002: 22-25.
“Benchmarking Basics for Librarians.”
http://units.sla.org/division/dmil/mlw97/gohlke/
"Benchmarking for Agility." Joseph Sarkis. Benchmarking: An International
Journal, 8(2), 2001: 88-107.
"Benchmarking and Library Quality Maturity." Frankie Wilson and J. Stephen
Town. Performance Measurement and Metrics, 7(2), 2006: 75-82.
“Benchmarking—Measuring and Comparing for Continuous Improvement.”
Sue Henczel. Information Outlook, 6(7), July 2002: 12-20.
“The Customer Speaks: Assessing the User’s View.” Barbara P. Silcox and
Paula Deutsch. Information Outlook, 7(5), May 2003.
“Demonstrating Value and Return on Investment: The Ongoing Imperative.”
Roger Strouse. Information Outlook, 7(3), February 2003: 15-19.
“Determining and Communicating the Value of the Special Library: Valuing
the Balanced Library Scorecard.” Joseph Matthews. Information Outlook,
7(3), March 2003: 27-31.
“From Data to Outcomes: Assessment Activities at the NIST Research
Library.” Barbara P. Silcox and Paula Deutsch. Information Outlook, 7(10),
October 2003.
“If You Don’t Know, Ask: The Art and Craft of Survey.” Gloria
Dinerman. Information Outlook, 6(7), July 2002: 6-10.
"Learning from Best Practices." George Plosker. Online, 28(3), May/June
2004.
“Learning from Other Libraries: Benchmarking to Assess Library
Performance.” Paula Deutsch and Barbara P. Silcox. Information Outlook,
7(7), July 2003: 19-25.