2012 Best Practices for Government Libraries

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199 BEST PRACTICES 2012 technology they’ve implemented for access. This includes proxy servers, remote patron authentication, federated searching, and COUNTER-compliant usage reports. Increased Customer Communication. Through our listserv and various other social media efforts (like our bank of user guides on our wiki at http://wiki.lexisnexis.com/academic ), we have a close relationship with our customers. We help them research and they continually suggest enhancements that shape our products. It’s true that the new, evolved academic library is no longer the only place to research at college. However, its subscription to LexisNexis Academic is one reason why users will always make use of the campus library. With over 10,000 sources and a wealth of news, business, and legal information, the new, evolved LexisNexis Academic product is still the best place to find relevant, factual, and vetted information online. i “From Place to Function: Academic Libraries in 2012.” Balin, Alan, MLS, Ph.D. ii “Top Technology Trends Workshop, 2012”, Library and Information Technology Association (LITA)
200 BEST PRACTICES 2012 Using the SharePoint Intranet Portal to Reach, and Reach Out to, Clients at OPIC By Christopher Lee Cochran, Business and Industry Librarian, Overseas Private Investment Corporation When the Information Center (IC) staff at the Overseas Private Investment Corporation (OPIC), a U.S. government corporation, was asked to be the beta test site for the agency’s new SharePoint intranet portal in 2009, we eagerly accepted the challenge. Under the new SharePoint information architecture, each department at OPIC would assume ownership responsibilities of its intranet page, not only for the obvious content creation responsibilities, but also for managing the content: uploading new content, editing existing content, and deleting outdated content. While general intranet design features had already been worked out by the Chief Information Officer’s (CIO) office, with input from OPIC staff, the content development and maintenance of each individual page would be transferred to the relevant department. The CIO reached out to the Information Center and asked us to be the test site for this new process, since we were, by definition, an information-rich office that was already focused on creating, sharing, and maintaining digital content for our clients. As with so many things in the government, the rollout of the new OPIC intranet was timed to coincide with the start of a new fiscal year, and we were given a short timeframe to complete the transfer to SharePoint. Our existing web page had become outdated and was sorely in need of updating, so the challenge of a deadline was just the impetus we needed to update and create web versions of our print guidelines, check for dead links on our reference resources page, and create new information products that would highlight our expertise and contributions to OPIC’s work. Certain elements of each intranet page at OPIC were designed to be as uniform across all departments as possible. The basic design was a three-paned page with a banner across the top. The banner was to be fairly static, except each department could put in images that reflected the general focus of their department (IC staff took photos within the IC and worked with the IT department to create a representative photo collage) (Figure 1). The left side navigation pane would feature static sections such as “Who We Are” and “What We Do.” The Information Center also included sections in the left side navigation pane featuring policy guidelines for some of our services. The right side navigation pane was reserved for each department to populate with document collections, forms, links, and resource guides specific to that department. IC staff felt it was important to have search access to our catalog available right from our home page, so an online catalog search box was added to the top of the right pane as well. Links to our digital collections, subscription databases, recommended links, and resource guides round out the right side pane. (Figure 1)
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2012 Best Practices for Government
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PUSHING BOUNDARIES: COMMUNITY Pushi
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PUSHING BOUNDARIES: SOMETHING EXTRA
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AALL Federal Law Librarians Caucus
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LIKE THE NEW LEXISNEXIS FOR GOVERNM
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4 BEST PRACTICES 2012 not like the
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8 BEST PRACTICES 2012 E-Reader Best
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10 BEST PRACTICES 2012 In 2010 and
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LexisNexis ® eBooks Trusted legal
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Introducing LexisNexis ® Digital L
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Location Independence Mobile phones
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productivity. 18 BEST PRACTICES 201
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20 BEST PRACTICES 2012 Librarians W
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Going Mobile By David E. McBee, M.L
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Mobile solutions from LexisNexis ®
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Mobile Solutions from LexisNexis ®
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Tools for Transformation 28 BEST PR
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30 BEST PRACTICES 2012 BE A CHANGE
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32 BEST PRACTICES 2012 Transform Kn
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34 BEST PRACTICES 2012 and need to
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36 BEST PRACTICES 2012 a list of ke
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Are We Work-Ready? 38 BEST PRACTICE
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Phrases/Terms # of Participants Str
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44 BEST PRACTICES 2012 cowering in
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46 BEST PRACTICES 2012 that degree
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those qualities as essential parts
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52 BEST PRACTICES 2012 Work: I foll
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54 BEST PRACTICES 2012 As the year
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Preparing for Change is Important;
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PUSHING BOUNDARIES: COMMUNITY 58 BE
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60 BEST PRACTICES 2012 librarians a
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62 BEST PRACTICES 2012 Explore thos
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Capturing Visual Resources: Pintere
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80 BEST PRACTICES 2012 Corps commun
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84 BEST PRACTICES 2012 Park Ranger
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Real Libraries, Virtual Worlds—In
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Reference Area a the Community Virt
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Abbey Zenith leads a discussion on
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92 BEST PRACTICES 2012 English as a
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94 BEST PRACTICES 2012 student; one
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How Librarians Can Successfully Nav
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Revitalizing Your Library’s Blog
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100 BEST PRACTICES 2012 With this p
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Following Virtual Footprints: Vetti
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104 BEST PRACTICES 2012 We would be
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He/she lives or lived ... • Super
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http://apps.irs.gov/app/eos/, NCCS
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General Sources Access to Archival
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112 BEST PRACTICES 2012 2. Internat
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The LexisNexis ® Due Diligence Das
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Conversational Patterns That Suppor
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118 BEST PRACTICES 2012 To illustra
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Nexis Direct—Intelligence for Int
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Open Government: Digitization and I
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136 BEST PRACTICES 2012 agencies. W
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140 BEST PRACTICES 2012 The move to
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142 BEST PRACTICES 2012 Figure 7: D
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