BEHAVIORAL SCIENCES - Universitatea de Medicină şi Farmacie
BEHAVIORAL SCIENCES - Universitatea de Medicină şi Farmacie
BEHAVIORAL SCIENCES - Universitatea de Medicină şi Farmacie
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<strong>de</strong>velop. One should respond slowly and carefully in cross-cultural<br />
exchanges, not jumping to the conclusion that you know what is being<br />
thought and said.<br />
5. Suggestion for heated conflicts is to stop, listen, and think, that<br />
means withdraw from the situation, step back, and reflect on what is going<br />
on before you act. Ask yourself: What could be going on here? Is it<br />
possible I misinterpreted what they said, or they misinterpreted me? Often<br />
misinterpretation is the source of the problem. Active listening can<br />
sometimes be used to check this out – by repeating what one thinks he or<br />
she heard, one can confirm that one un<strong>de</strong>rstands the communication<br />
accurately. If words are used differently between languages or cultural<br />
groups, however, even active listening can overlook misun<strong>de</strong>rstandings.<br />
6. Often intermediaries who are familiar with both cultures can be<br />
helpful in cross-cultural communication situations. They can translate both<br />
the substance and the manner of what is said.<br />
7. Do put asi<strong>de</strong> <strong>de</strong>fensiveness. When accused of not un<strong>de</strong>rstanding,<br />
admit that it’s probably true. Ask for help in un<strong>de</strong>rstanding your partner’s<br />
co<strong>de</strong>.<br />
8. Try continuously to improve your intercultural competence. That<br />
means to be intercultural sensitive (to capture and un<strong>de</strong>rstand, in<br />
interaction with people from foreign cultures, their specific concepts in<br />
perception, thinking, feeling and acting, while being free from prejudices);<br />
and to be self-confi<strong>de</strong>nt (to know what you want, your strengths and<br />
weaknesses, to be emotional stabile in or<strong>de</strong>r to express your own point of<br />
view in a transparent way with the aim to be un<strong>de</strong>rstood and respected by<br />
staying flexible where this is possible, and being clear where this is<br />
necessary).<br />
► Exercises and Discussions:<br />
1. What is culture? Give some alternative <strong>de</strong>finition to the term<br />
“culture”?<br />
2. What is the meaning of term “etiquette”? What is the relation<br />
between etiquette, politeness and culture? Give some examples<br />
cultural differences in etiquette.<br />
3. What is conflict? Describe the styles of conflict responses and<br />
types of conflict management.<br />
4. Describe the ways of conflict resolution and strategies of<br />
success conflict solving.<br />
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