The Seven Strategies of Master Presenters - Lifecycle Performance ...

Total Quality Improvement / 213
reacted to the presentation and to individual differences. Two things
to keep in mind when you use these types of evaluations: You can’t
please everyone, and extreme scores can bias the ratings.
The 12 techniques to increase the amount of salient feedback you
receive are:
1. The 3 × 3 Feedback Form.
2. The Presentation Evaluation Form.
3. The “A Penny for Your Thoughts” Evaluation.
4. The Post-it Note Evaluation.
5. The Daily Evaluation Form.
6. Highly Focused Feedback.
7. Audio/Video Feedback.
8. The Component Parts Analysis.
9. The Instant Component Analysis.
10. Be Vigilant for Opportunities to Maximize Feedback.
11. Seek Feedback from Spouse, Children, and Significant
Other.
12. The Results Achieved Over Time Evaluation.
1. The 3 × 3 Feedback Form
The 3 × 3 Feedback Form is designed to help you get more systematic
feedback on what you do well as a presenter, in addition to
providing targets for improvement. It solicits feedback in threes: three
things done well and three areas in which to improve. Research has
proven that we tend to be poor observers of our own behavior and
that we become much more accurate when we have a systematic method
of data collection. In addition, we get much more accurate feedback
by asking at least three different people to rate us. There are a number
of criteria to consider when choosing the people who will respond
to the form. You need to choose someone who is both free to and
capable of giving you honest, direct, and straightforward feedback.
There are three reasons for starting with positive feedback: 1) It
is important to be acknowledged for what we do well—no one in any
of our training sessions has admitted that they suffered from too much
positive feedback; 2) Behavior that is acknowledged and reinforced
tends to occur more frequently; and 3) Positive feedback is often