User's Guide

Troubleshooting – Problems Printing an Overlay
The overlay prints incorrectly on two sheets of paper.
Probable cause 1: Letter or A4 size paper is selected in the Page Setup dialog box.
Solution: Select legal-size paper.
Probable cause 2: Portrait orientation (vertical) is selected in the Page Setup dialog
box.
Solution: Select landscape orientation (horizontal).
Probable cause 3: You do not have legal size paper.
Solution: In the Page Setup dialog box, select Letter or A4 size paper and select
portrait orientation (vertical).
Keys on the edge of the overlay aren't printed completely.
Probable cause: The Print Area setting for the printer is not large enough.
Solution: Open the Page Setup dialog box. Select a Larger Print Area (Note: For some
printers, you must click the Options or Advanced button. Older laser printers had less
printable area than ink jet printers).
A color picture on a key is printing in black and white.
Probable cause: Your color ink cartridges are empty or clogged.
Solution: Try printing a color document from another application. If this also prints
only black and white, replace your color ink cartridges.
Some of my keys or objects are not printed.
Probable cause: Keys or objects are not entirely on the overlay grid.
Solution: From the View menu, select Preview in IntelliKeys. Move all keys and
objects entirely onto the overlay grid. Then Print again.
I want to print the overlays on a computer that does not have Overlay Maker 3
installed.
Probable cause: Overlay Printer 3 is not installed.
Solution: Install IntelliTools Overlay Printer 3. Overlay Printer 3 is downloadable from
the IntelliTools Web site www.intellitools.com.
14: Troubleshooting
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