User's Guide

Troubleshooting – Problems Using Overlays
The IntelliKeys [Shift] keys do not work at all.
Probable cause: IntelliKeys is set to No Latching.
Solution: Use the IntelliKeys Setup Overlay to press Keyboard Reset twice in
succession. Or open the IntelliKeys USB control panel and click Keyboard Reset.
Resend the custom overlay.
The IntelliKeys [Shift] keys work erratically.
Probable cause 1: Some features in the Easy Access control panel (Macintosh) or
Accessibility Options control panel (Windows) are active.
Solution: (Windows): Turn off all Accessibility Options features. If you require the use
of MouseKeys for your IntelliKeys, leave MouseKeys selected. For more information
about MouseKeys, see the IntelliKeys User’s Guide.
Solution: (Macintosh): Open the Easy Access control panel. Turn off all Easy Access
features.
Probable cause 2: Your single letter (character) keys have the Key Content [Nonrepeating].
Solution: Open the overlay file in Overlay Maker 3. For each single letter (character)
key, delete the special character [Non-repeating]. For example, Key Content = d[Nonrepeating]
should be Key Content = d. Send the overlay again.
Probable cause 3: Your key types a word or phrase.
Solution: The Shift key only works with single letter (character) keys, just like the
standard keyboard. When the overlay key types more than one letter (character), the
overlay key Shift will not capitalize the first letter of a lowercase word. Capitalized
words for building sentences can be done with Overlay Maker 3 levels. For example,
one level has overlay keys that type the words in lowercase letters. Another level has
overlay keys that type the same words correctly capitalized for starting a sentence.
Each level requires a switching key. For example, a key labeled Shift would have key
content [go to level capital words][Non-repeating] and on the capital words level, a key
labeled Lowercase would have key content [go to level lowercase words][Nonrepeating].
Overlay keys respond incorrectly.
Probable cause 1: The overlay was not sent.
Solution: Send the overlay again.
Probable cause 2: The overlay information sent to IntelliKeys does not match the
printed overlay that was inserted into IntelliKeys.
Solution: Check that the printed overlay name is the same as the overlay name being
sent.
Probable cause 3: There is a standard overlay inserted in IntelliKeys behind the
printed custom overlay.
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